Not remembering icon locations, resizing windows randomly

Hello,
Sorry to hear you are having issues. Need more information and details. Please refer here: https://support.stardock.com/space/SHC/1387003915/Contacting+Stardock+About+Start+Product+Issues

Basj,
Stardock Community Assistant.

Please, need more details, steps on how to recreate your issue on our end so we can actually see how the issue happen. Also, please post a video showing us the issue, upload it to a video sharing site like youtube and post its link here.

Thank you,

Basj,
Stardock Community Assistant

To reproduce, install fences and don't set any sorting. Arrange icons how you want. After some time and usually after restarting the computer, the icons will assume a random order.

What would you like video of please? Be specific.

So its happen after restarting. Screenshots of what was before and what after restart would help.

Thank you,

Basj,
Stardock Community Assistant

before

https://i.imgur.com/1psZkhO.png

after

https://i.imgur.com/qNIWXBH.png

here you go. 

Hello,
Sorry to hear you are having issues. I can not reproduce your issue on my system. Need to know more on this.

1. You on Fences V3 or V4? also, need its full version number.
2. The issue happen on Normal Fences or Portal Fences?
3. And, looking at your screenshots. Are those moved up icons ie. "Adobe Illustrator" and "Topaz Photo AI" is recently used?

Thanks
Basj,
Stardock Community Assistant.

The icons aren't recently used. I have it set to not use any sorting so I can arrange the icons how I want. it's on v4.10. The screenshot is a normal fence. I don't know if it's happening for portal fences.

Also this is happening https://i.imgur.com/tb4EqOl.png

Please try purge and reinstall steps as mention here : [Link]. Just make sure to download the version mention in this post. https://forums.stardock.com/517370/get;3881371. Reboot after the purge. Install and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Strange, still getting this odd text. https://i.imgur.com/iLItRcw.png

It didn't revert after the restart but it's never that simple :/ sometimes it happens and sometimes it doesn't 

Hello,

I don't get it. I don't see any issue from those two last screenshots. Which area you're referring to?

Thank you,

Basj,
Stardock Community Assistant

Oh that's really strange. The text is all jumbled - it's ccompletely unintelligible. but when I go to take a screenshot it randomly goes away. Also it's gone ahead and messed up the order I set again: https://i.imgur.com/7asWQcf.png

On the unreadable text, are you on HDR enable monitor? If you do, try disable HDR and see if it resolve the issue.

Thank you,

Basj,
Stardock Community Assistant

That was it! But what can I do about the icons moving around? The 4.11 version didn't help :/

Would like to suggest Cleanboot: https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

What am I supposed to do after a clean boot?

Once the cleanboot is done, test it if the issue still there. If not, re-enable those disabled application one at the time and retest. Repeat until you found the app that causing the issue. If all application enabled yet, the issue does not reappear. Than you're all set. It might just be issue on your original admin account.

Thank you,

Basj,
Stardock Community Assistant

I tried but none of the applications caused it to happen again. it happens whenever I restart the computer

it also randomly resizes the fences, which I have sized so that exactly that number of icons fits. it will randomly cause fences to shrink a little making less icons fit and ruining the layout again

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Are you using multiple monitors or remote desktop? Sounds like your resolution is changing often

Paul Scroggins
Associate Technical Support Analyst

I use a lg c1 connected directly to my gpu with an hdmi cable. I thought fences would automatically restore the layout if the resolution changed?

it's still happening. why can't I lock in a specific order? You would think that would be one of the most basic pieces of functionality. someone help me with this. This support is absolutely horrid

bump