Charged for a Start 11 upgrade

Hello,

Sorry to hear you are having issues.

Try this link for product and key https://forums.stardock.com/484254/getting-your-products-and-keys

using the email you paid with if Paypal use your Paypal email .

or your account page here https://store.stardock.com/myaccount/products/

AzDude
Stardock Community Assistant

Thank you for the fast response. I did order on a guest account. As I forgot to log in, unfortunately.

I have tried the email method of checking the keys associated with my email address and all I got was my key to Start 10.

And there is nothing in my account history that shows the purchase.

But I have checked with my bank. And I have been charged £3.99 for the upgrade key for Start 11. Shown as FS *STARDOCK AMSTERDAM NL. on my account.

Hello,

Sorry to hear you are having issues.

You will need now then to submit a ticket to support https://stardock.atlassian.net/servicedesk/customer/portal/4

explain your issue and then wait for a response as the tickets are answered in the order they are received .

AzDude
Stardock Community Assistant

Ok, will do.

I'm unsure of the time scale. But no email response or reply to the report I made?

Is there a 24hr or 48hr turnaround on this?

Hello,

As I said above tickets answered in the order received and now is the weekend and support desk is closed.

So wait for a reply and don't submit another ticker or you will move back to the end of the line .

AzDude
Stardock Community Assistant

I don't see any mention of the support desk being closed at the weekend. In your above posts. But thank you for the additional information.

I'll sit tight and await an answer then.