upgrade start 8/10

money taken but no upgrade available

January 17, 2022 8:44 AM from

Hi,

I just paid the upgrade price for start 11. I have 8, and 10 but think it was 8, that got upgraded). The payment was taken but when I install start 8 it says its incompatible with my system (windows 11), so i cant gain access to the upgrade that I am assuming is in the update on the settings of the app. I can install start 10 but that says their are no updates available. Are you able to look into this please? Start 8 and 10 both appear in my order history but 11 doesnt.

Thanks

Matthew

stardock software

954 views 1 replies

Reply #1 January 17, 2022 9:03 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. I think it is best for you to raise a support ticket on issue on license and activation. Please use the link below to do so. Include all your details in there and Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

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