How To Report Site Bugs

The better info you give us, the quicker we can fix things

from WinCustomize Forums

Since the forum upgrade late late last night, there have been a number of people encountering bugs or inconsistencies in how the site is working.  We are trying to get all of these problems resolved as quickly as possible, but we need help from the community to track everything down.

Now, when you find something, please don't go "images are broken!" or something equally vague.  Bugs like that do us no good.  They don't tell us what specifically is broken, where it is broken, and under what conditions we need to reproduce the problem.

With that in mind, any time you report a site bug, please use the following format.  This is especially important today with forum and articles issues:

  1. What page is the error on?  Please provide the specific URL.
  2. What is the error you're seeing?  Please be as specific and detailed as possible.  Include exact error messages. 
  3. Can you consistently reproduce it?  Please list all steps.
  4. What browser are you running (and version!)
  5. If you can, please please please attach a screenshot to illustrate the issue.

Good, detailed information lets us get to fixing problems faster.  Vague bug reports result in us spending time trying to decypher what the problem is, which can be better spent fixing the bug.

14,832 views 33 replies
Reply #1 from WinCustomize Forums Top
I can't seem to access this thread. None of the other threads do this. Vista and XP with IE7.
Reply #2 from WinCustomize Forums Top
1. What page is the error on? Please provide the specific URL. Article/Comments "Forums are Back Up" LINK 2. What is the error you're seeing? No error messages. 3. Can you consistently reproduce it? Please list all steps. Yes, consistently... a. Open WC Home page b. Click on Comments link under article (see #1) c. Page "0 of 2" opens, all replies are numbered "0" d. Click on right-arrow (Next page) at bottom of page e. Page "1 of 2" opens, all replies on this page are repeats from page "0" but are numbered correctly. f. Click on right-arrow (Next page) at bottom of page g. Page "2 of 2" opens, new replies, but first one is numbered "2" and all subsequent replies are even-numbered (2,4,6, etc) h. Last reply is still a "test" reply from unnamed poster, even though I have replied twice, and the comment counter is increasing. 4. What browser are you running (and version!) Vista HP32, both Internet Explorer 7 (v. 7.0.6000.16609) and Firefox (v. 2.0.0.12) 5. If you can, please please please attach a screenshot to illustrate the issue. Okay, here are some screenshots (cropped down) to show some of the issues noted above... Hope that helps...and I am still unable to see any of my replies at the end of that article.  :D 
The Political Machine 2024
Reply #3 from WinCustomize Forums Top
We're working on the paging issue reading articles via WC.
Reply #4 from WinCustomize Forums Top
Error on this page. Browser is IE7.
It is extremely difficult to type in this small space.
Reply #5 from WinCustomize Forums Top
James: please provide all the information I requested in the post above.
Reply #6 from WinCustomize Forums Top
Sorry, the formatting of my post (above) was messed up, and I was trying to edit it, but lost my internet connection.  :p 
Reply #7 from WinCustomize Forums Top
Since I cannot reliably type inside that little box, I am typing this in notepad and going to paste it. What page is the error on? Please provide the specific URL. https://forums.wincustomize.com/?forumid=153&aid=300082 What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages. The text box to type the reply is very small. Probably about 20 characters wide and 3 lines. No error message. Can you consistently reproduce it? Please list all steps. This is consistent so far. What browser are you running (and version!) This is Windows XP 64 using IE 7 32 bit. If you can, please please please attach a screenshot to illustrate the issue. HTH Now it seems to be fixed :)
Reply #8 from WinCustomize Forums Top
Another problem:
What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/?forumid=153&aid=300082
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Posts that have an image or perhaps longer than a specific number of lines show scroll bars both horizontal and vertical.
Can you consistently reproduce it? Please list all steps.
- This is consistent so far. I have 2 of my posts that are showing up with scroll bars on this page.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.

Reply #9 from WinCustomize Forums Top
This is real fast bug fixing. What's the secret  ;)  :CONGRAT: 
Reply #10 from WinCustomize Forums Top
I don't think this is a new problem, but I will report anyways. I posted this on the other thread but thought this is the appropriate place.

What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/?forumid=153&aid=300082
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Font and font size works as expected. It surrounds the text you select.
- Color, bold, italic and underline tags gets pasted at the end of the text.
- code block replaces your text with blank inside the tag.
Can you consistently reproduce it? Please list all steps.
- On a blank Add reply text box, type something. Select the text. Select a color. The tags are placed after the selected text instead of surrounding the text.
- Repeat the above for underline, italic and code blocks.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.
No image
Reply #11 from WinCustomize Forums Top
Another problem:
What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/?g=myreplies
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Read status is not getting updated. Everything seems to be in the unread state.
Can you consistently reproduce it? Please list all steps.
- It is consistent. Tried to go the posts that were unread and comeback to this page and it still shows as unread. All my past posts that were read before the site update are also showing up as unread.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.
No image
Reply #12 from WinCustomize Forums Top
Another problem:
What page is the error on? Please provide the specific URL.
- https://www.wincustomize.com/ (Edit: Pretty much from everywhere under www instead of forums)
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Recent Forun Activity is showing an error: Error Fetching Recent Posts
Can you consistently reproduce it? Please list all steps.
- It is consistent.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.
Reply #13 from WinCustomize Forums Top
Another problem:
What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/, https://forums.wincustomize.com/?g=recent,...
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- The top bar seems to have shifted to the left instead of being centered and aligned to the rest of the body content
- Bottom bar is missing. This is the bar with links to stardock, joeuser etc.
Can you consistently reproduce it? Please list all steps.
- It is consistent.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.


Reply #14 from WinCustomize Forums Top
What page is the error on? Please provide the specific URL.
- https://www.wincustomize.com/skins.aspx?skinid=5939&libid=1 or any windowblinds skin page
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Two images went missing. These images are displayed right under the skin preview image for WB6 and Vista readiness.
- https://www.wincustomize.com/images/wb648x48.png
- https://www.wincustomize.com/images/V_Ready48x48.png
Can you consistently reproduce it? Please list all steps.
- It is consistent.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.

Reply #15 from WinCustomize Forums Top
All replies on this page have #0. https://www.wincustomize.com/articles.aspx?aid=300082 The same article appears on forums and have correct reply #. And the line breaks are broken on this page. No problem with that on the forums.
Reply #16 from WinCustomize Forums Top

It looks like forums show the contents of their child forums (So Stardock Support shows all posts from the Object Desktop forum), but they do not show their childrens child forums. 

Example:

This post shows in the Object Desktop forum but not the Stardock Support forum because it was posted in the Stardock Support \ Object Desktop \ WindowBlinds forum.

https://forums.wincustomize.com/?forumid=167&aid=176481

This means a large number of posts are going to get missed.

Reply #17 from WinCustomize Forums Top
www.joeuser.com/index.htm now 404's in SDC's Joe User link. Couldn't find a place to post this on the JU side.
Reply #18 from WinCustomize Forums Top
Re: my post here WWW Link

I've fixed how it looks now, but it took me a while.

I'd originally managed to embed the youtube video into original post so that it was both visible, playable and a clickable link to source page.

Formatting problems including, no respect for margins, line breaks etc. It just wasn't able to relate at all.

The embedded code was not visible in normal circumstances, I just happened to get a lucky glimpse for a second before it disappeared when I entered edit mode. The only way to remove it was to select all and delete, even though there was no evidence of it being present.



Reply #19 from WinCustomize Forums Top
here in the forums online status under user name is right but
when clicking on an User Name then on View "Put a name here" Profile and on that page it shows as off line

# What page is the error on? Please provide the specific URL.
1 # What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
2 # Can you consistently reproduce it? Please list all steps.
3 # What browser are you running (and version!)
4 # If you can, please please please attach a screen shot to illustrate the issue.
End of quote


1 # https://forums.wincustomize.com/info.aspx?acid=2676520

2 # how I got there just clicked on my user Name then right clicked on View DisturbedComputer's Profile to open in a new Tabb and I also did it the other way to as in clicked on user name the View DisturbedComputer's Profile so it opens in the same window in the forum on a reply And I checked (Alternate Setting) and (Phoon) as well For I see they to are online here in the forums.

3 # Fire Fox 2.0.0.1 with a update pending as I type this so yes after update will check again

4 #
Shot at 2008-02-21

All on my DisturbedComputer XP Pro 1,024MB of RAM ok 1GB ram



Edit update to my reply

now with Fire Fox 2.0.0.12

every thing els the same.

Question I updated Fire Fox and had to restart Fire Fox but I am Able to edit this reply please don't fix this bug LOL


Reply #20 from WinCustomize Forums Top
TIS BROKE FIXER IT :p


muhhaa.. :LOL: :LOL:
Reply #21 from WinCustomize Forums Top
The RSS feed for Wincustomize.com front page news that I have on my Google homepage is no longer updating.
Reply #22 from WinCustomize Forums Top
When on a thread with more than 1 page of replies, if you click "next" or last" on all subsequent pages the "view all recent posts" link at the bottom takes you to a "no posts exists" page.

Example thread: https://forums.wincustomize.com/?forumid=153&aid=301338

At the very bottom, the "view all recent posts" link works properly: https://forums.wincustomize.com/?g=recent

Click to go to the next page and it changes to this: https://forums.wincustomize.com/post.aspx?g=recent which brings you to https://forums.wincustomize.com/?g=nopostexist

Post indicators are back...still not taking me to the new replies though. X-(

Also, when posting using the post editor on the same page as the post and all the replies, the smilies dropbox is all cutoff again, with most of the smilies seeming to disappear behing the textbox. When editing or using the advanced reply, it displays fine.
Reply #23 from WinCustomize Forums Top
1. What page is the error on? Please provide the specific URL.

This page or any other forum page

2. What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.

Clicking the 'insert link' or 'insert image' icon and the box jumps all the way to the top of the post?

it's okay when you actually insert one, it drops back down to where you were at the bottom, but if you clicked link instead of image and the cancel so you can click image, you're left at the top of the page and have to scroll all the way back down.

No error message given.


3. Can you consistently reproduce it? Please list all steps.

Click 'insert link' or 'insert image' then cancel it

4. What browser are you running (and version!)

FF 2.0.0.12

5. If you can, please please please attach a screenshot to illustrate the issue.



Reply #24 from WinCustomize Forums Top
All forum pages
both Firefox and IE7
AFTER clearing cache, deleting cookies and all personal stuff in both browsers.

I see Intellitext in posts & replies. I'm really hoping this is a bug. I avoid sites with Intellitext.
Reply #25 from WinCustomize Forums Top
Here's pics of 2 problems....adds (intellitext) and ratings issue.....Firefox 2.0012

You can see in both shots that I'm logged in. I have deleted all personal info & cleared the cache, restarted Firefox, restarted the computer several times....no change. I think it's a problem with my account since very few others are having a problem but figure I better post here.