Frogboy I was planing to give out some links so they can leech downloads but noticed you stopped providing links to .exe files. So I'm sure you can track IPs with the links you do provide and don't want to have my account suspended. I haven't received any additional replies from Stardock yet. Until I get my money I will continue to use it heavily (1 GB of downloads last night).
Majic7 there is a lot of working warez out there. I would have never purchased Stardock software in the first place if I had intention of using it illegaly. I have been a legal customer for over a year now and all of my remarks to warez were related to anti piracy measures that make it more complicated (ie I have to log in everytime to use Wincustomize) for us, paying customers and will not stop pirates, maybe slow them down but that's it.
Koasati I purchased the game on the same evening (11/27). I was happy with Stardock software until that day. I used it off and on though, but overal I would say it was a pleasant experience. Also I would appreciate if you guys would not post meaningless and unrelated posts because it's getting really hard to follow this thread.
FYI there is a fully working patch (fixed) available. So you guys might as well spend some more time doing your tech support and forget about a lost anti piracy battle. Because if someone does not want to buy it they will find a way and get it for free. Otherwise they will not want something bad enough and will just give up. Either way you won't get a penny from them. How about some attention to paying customers?
http://home.mchsi.com/~dsm/crap.jpg Does it look like that?
Get used to it. This company has a really SLOW tech support. Ignore that holiday remark. It appears they are on a holiday all year long. Also do not buy any software from them! They only offer a 75% refund policy in case you change your mind. Edited by Admin
I was polite but I have my limits. To me it's unacceptable to wait 4-5 days to get a reply. Maybe it's OK for you guys so you can stick with this company but not me. Is it being polite sending scripted answers over and over again? I don't think so. PS Jafo did you notice any changes with my bandwidth usage?
Jason you have no idea what a good tech support means! Try nsclean.com. A reply with 10 minutes most of the time. Just awesome! But for me within 24 hours is good enough. And few other companies. But Stardock is not even close. Also about warez, well I hope it's obvious I paid for this software. Order number VZVN0E28D8EE-1127051053 if anyone working for Stardock is interested to look into.
...to be offering actual SUPPORT and ASSISTANCE to people who have screwed themselves and their systems with stolen/warez property." This does not aplly to me, does it? I paid for it. Also he should probably stop doing that and provide timely support to people who actually paid for his software. Your refund policy states 75% refund w
Hello Jason. Thanks for the suggestion but for almost a month now I did not use Stardock software. I'm reinstalling it now and will use it for some time and after that I'll request 75% refund. That way at least I'll have something for paying $13. Even if this time everything is perfect there is no way I'm giving them $54. It's personal now. Stardock is the worst company I ever had to deal with. After my initial purchase I had some speed issues and it took them about a week to reply.
Well I don't really care about their policies. Normally I use my credit card and duspute the charges if neccesary but I made a mistake and used my debit card for this purchase. That makes things more complicated. Already contacted my bank but it will take more time. Either way I'll leech some bandwidth and share some links if I get 75% refund.
OK I received a reply from them. They want me to troubleshoot it even though I stated several times that I no longer have their software installed. They offer a 75% refund otherwise. They won't explain why should I give them $13.72 for no reason. I know this is a holiday season but I'm not in that much of a giving mood right now. I did email sales AT stardock DOT com tonight and will see what will happen. Also I received another Wincustomize serial but never tested it becau
Still no reply.
Thanks for the reply. Windows Blinds was the problem. Game worked fine without it and did not work at all when it's running. They told me to exclude that application. But that was too late. I do not want to deal with a company that takes a week to reply to a simple email request. Yes both times I received a confirmation email. Tonight I have sent a 3rd request and received another confirmation email. Communication seems to be the problem here. Either way I want my money back. Don't wa
OK I purchased a renewal of my subscription for Object Desktop and Wincustomize on 11/27. Windows Blinds prevented AOEIII from running so I removed all of it. Cleaned up my registry and everything is OK. I decided to get a refund. It took 2 emails to get a reply form you guys. You replied after 5 days or so after I sent that 2nd email. I was informed to talk to tech support so I can receive a 100% refund. I did that. I did receive a reply from your tech support. Replied ba
Windows FX won't start after reboot. I keep trying to set it up to start with Windows and it seems to work (no error messages) but after rebooting it's off. Did anyone else have this problem ? Thanks.
WinCustomize Forums
Have you tried to contact Stardock support ? I always get that stupid auto reply and nothing else. But I have different problems.
I've been doing that since Thanksgiving.
Yrag I will use that number tomorrow, but if I can pay online why can't I get my refund online instead of calling a toll number ?
The software (Object Desktop) is not responsive, can't connect most of the time and when it does (it takes about 2 min) the speed is less than 2 Kb/s Most of the skins don't work as they should. It crashes RegetPro and vTuner software. Second Nature Desktop application' windows is partially displayed when running any theme. I have removed all of their software and I had to manually clean my registry. I did use the file they are recommending but it did
No it's not a statement but if they won't help me out I want my money back As simple as that. Tech support won't help me and sales dept never responds... [Message Edited]
Well after emailing them several times they finally responded. I was told that I could get 75 % refund unless I want to try to solve the problem. And I tried but whatever I write the only response I get is this Dear Customer, ***Please read this full auto-reply since it has answers to many common questions and links to online resource. PLEASE NOTE: IF YOUR QUESTION IS ANSWERED IN THE INCLUDED INFORMATION OR LINKS, YOU WILL NOT RECEIVE ANOTHER RES
No I have Norton Firewall 2004. I finally received a response from Stardock
Here is another problem http://home.mchsi.com/~dumpa/wtf.jpg
I'm using Stardock Central. It has slow connection problem just like Wincustomize Browser. yrag I have a firewall up, but I don't have any problems with it, nor with other applications. And yes I tried to connect when it's off but it was slow anyway
Stardock Forums