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Reply to i have my product key but it wont accept it in Galactic Civilizations II Stardock Forums

so whats the point of having the product key then? i have that

i have my product key but it wont accept it in Galactic Civilizations II Stardock Forums

i've played this game for a decade and got a new computer i re-downloaded it from here over 3 computer changes with no issues and it gave me the product key like it always does and now it keeps asking me for a serial number? isn't that the product key ? Now i've long lost the disk and case a long long long time ago so what do i do ?