Registration Problem

from Stardock Forums

I am having a problem getting object desktop to accept my registration on a new computer. Stardock central accepted it fine but everything that i try to install comes up with the error, "Error activating the product." I had the serial number sent to me but it only gives me one for Object Desktop but that serial number is not applied to WindowBlinds and other programs in the suite. Any help would be greatly appreciated. Thanks.

2,866 views 7 replies
Reply #1 from WinCustomize Forums Top
Drop your firewall (Windows will enable it's firewall) and try the Activation again. It only has to go through once, so when it activates, re-enable your firewall (Windows will disable it's firewall)
Reply #2 from Stardock Forums Top
Im having the same problem. I tried to register WB5 with the serial number the email me, but its also giving me a registration error. I disable my firewalls and tried, but still didnt work ! what else can I do ?
Siege of Centauri
Reply #3 from WinCustomize Forums Top

I've tested the server and things seem to be cool atm (8pm est sat). If you are still experiencing this problem, please email [email protected] and I can try kicking more things.

Carlos, I don't see an order record for you under your email here.

Bagles, change your password and lose that symbol you have at the start of it. If that works, please send [email protected] a note so I can have the IT team fix that.

Kris

 

Reply #4 from Stardock Forums Top
Well I bought the product last night ! and I got and email with the information.... part of the mail that I received is:
Carlos Sxxxxx, welcome to the Stardock library of software.

........Please find your download links and
registration codes below.

If you have any questions about this order, please contact our
Customer Service Department at [email protected].


Product Name : WindowBlinds 5
User Name : Carlos Sxxxxxx
Email : [email protected]
Serial Number : 4xxxxxxxxxxxxxxxxxxxxx8
Download : xxxxxxxxxxxxxxxxxx1&a1=F2C87BBF3B4BB5489FFF5E72
Download2 : xxxxxxxxxxxxxxxxxxxs/WB46_for_9x_2000_only.exe (only for 9x/2000 machines)


ps: I also have and order number If you need it; and my card got charged

thanks for the help
Reply #5 from WinCustomize Forums Top

Carlos, I've tried to delve deeper and presumably your order number ends on ...27. This is unusual in my experience in terms of being able to find that and not find the order under your account (though I had to dig a bit).

I have added the appropriate registration record to your account and you should be sorted. We'll try and see why it didn't do this initially. My apologies.

Should this still be an issue Sunday, please email [email protected] directly and quote the above thread info.

Kris

Reply #6 from Stardock Forums Top
Well I took your advice and changed my password and disabled my firewall. It worked. However, on my last computer I didn't have to do any of this... odd. Thanks for your assistance.
Reply #7 from Stardock Forums Top
Kris. thank you sooo much for your help. everything seems to be working fine.best service ever...

Carlos