Can't Acess "My Account" !!

from Stardock Forums
Wasn't sure where to put this but, is anyone else having a problem accessing their Forum Account?  When I put the mouse over the "My Account" (top left underneath "Logout") there is no link, so how to I change my options!!!
7,594 views 11 replies
Reply #1 from WinCustomize Forums Top
The way it views here... "My Account" *click* "Account Information" *click* Everything at this end is operating fine. You might want to try clearing your cookies and cache in your web browser and seeing if that helps.
Reply #2 from Stardock Forums Top
Hi, tried that but no luck I'm afraid. I've tried it on two different browsers and two different PCs. when I put the mouse over "My Account2 I would expect the cursor to change and the hyperlink info appear in the bottom of the browser but it doesn't, it looks like plain text there doesnt seem to be a link
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Reply #3 from WinCustomize Forums Top
As far as I am concern I can access my account but I got adds wherever I serf here and I can't rate skins anymore. It is like I'm not a subsciber anymore...
Reply #4 from WinCustomize Forums Top
As far as I am concern I can access my account but I got adds wherever I serf here and I can't rate skins anymore. It is like I'm not a subsciber anymore...


When looking up your Nickname, it shows you as a Citizen, but the real info is in the User Level that shows you as "Current Customer - 4". You would need to be listed as a "Subscriber - 5" to be immune to the advertizing popups. If you're a current subscriber to WinCustomize (not a subscriber to Object Desktop...they're two different things), it's not showing in your info and you should contact a site admin to get it straightened out. If you're only a current subscriber to Object Desktop, then you're still not a subscriber to WC and you need to purchase a subscription to avoid advertising and rate skins.
DD

Posted via WinCustomize Browser/Stardock Central
Reply #6 from WinCustomize Forums Top
I always been a subscriber to both


Both Object Desktop (or one of the apps) and Wincustomize?
Reply #7 from WinCustomize Forums Top
You don't show as a current subscriber of WinCustomize; only as a current customer (which means you've purchased a product from Stardock). If in fact you've paid a subscription fee to be a WC subscriber, it's not showing on your nickname (maybe you didn't cross reference your accounts?). Have an admin check into it for you and make sure you have the email address you subscribed to WC with and try to have a copy of your WC subscription receipt handy to email a copy if need be.
DD

Posted via WinCustomize Browser/Stardock Central
Reply #8 from WinCustomize Forums Top
Well that was it. I wasn't a subscriber anymore and I didn't even knkow. Still strange that I could still log on. . And I did subscribe again of course.
Reply #9 from WinCustomize Forums Top
Welcome back

Posted via WinCustomize Browser/Stardock Central
Reply #10 from WinCustomize Forums Top
Well that was it. I wasn't a subscriber anymore and I didn't even knkow. Still strange that I could still log on. . And I did subscribe again of course.


You're always going to be able to log on...you've got a registered nick and account. It's whether or not your account status is just registered, current customer, or subscriber (that's what the User Rating in your account information is about). It's good to have you back as a subscriber and hope you'll not be bothered by those pesky ads anymore (don't forget that if you don't enable cookies to WC and/or you log out, you'll get the ads again until you relog yourself back into WC).
DD

Posted via WinCustomize Browser/Stardock Central
Reply #11 from Stardock Forums Top
well thats got someone else sorted......... I STILL have the problem and have received no reply from Stardock support for over a week