Ticketing system

Way to go!

http://stardock.helpserve.com/index.php
from WinCustomize Forums
It's been a while since I submitted a problem to Stardock [which is a good thing!]. But today when I did [WB5 beta not installing] i got a email with a case number and a website link where I could track it.

Great site, great support, great applications!

Thanks!
1,898 views 4 replies
Reply #1 from WinCustomize Forums Top

Like Brad (CEO) said on the newsgroups: "Stardock beefing up its support infrastructure". We're happy to hear you approve of our new support system. Let us know if you ever have any other feedback.

-Mike
[Stardock Support]

Reply #2 from WinCustomize Forums Top
how can I log in? do I use WC or the Store login?



It looks like it's gonna be useful!
Sins of a Solar Empire: Rebellion
Reply #3 from WinCustomize Forums Top
how can I log in?


When you create a case/ticket/incident you enter your email. I think they use that along with a generated password. I sent an email and the new autoresponse had that data.

It would be nice if they used WC or OD id and password. Tracking my history will be harder if every report is a new ID/password pair.
Reply #4 from WinCustomize Forums Top
Let us know if you ever have any other feedback


The sidebar options for solutions are very sweet (email, create PDF, comment, print and add to favorites).

I am very impressed. All your missing is the Lizard Monkey.

Who is authoring the articles? In other words, how can I contribute to this resource?