Can only control secondary for few seconds

from WinCustomize Forums
While I had some problems with earlier versions of mulitplicity, version 1.02 seemed to work good until about 5 months ago. The cursor will readily go from the primary screen (right screen) to the secondary screen (left screen) but after about 2 to 5 seconds the cursor moves back to the primary in the upper right hand corner. I have the alert box feature on to tell me what screen the keyboard and mouse are controlling. When I switch to the secondary machine it indicates that I'm controlling the secondary machine from the primary console. When the switch back to the primary occurs the alert box disappears as if I had switched manuall. There is virtually no traffic on the network. Ping times are less than 1 msec. I've tried using keyboard shortcuts instead of the mouse to the edge of the screen with the same results. I've seen some suggestions to turn off clipboard sharing. I'm not sure how to do this and I wouldn't want to do it except for trouble shooting as this is a valuable feature.

Any help will be appreciated.
multiplicity
14,655 views 28 replies
Reply #1 from WinCustomize Forums Top
Which version of windows are you running on your machines (including service packs)? Have you tried uninstalling and reinstalling the product?

-Mike
[Stardock Support]
Reply #2 from WinCustomize Forums Top
Thanks for responding. Here is the additional information:
1. Win XP service pack 2 - all updates current
2. I've uninstalled and reinstalled on both computers.
3. I'm using a two monitorn configuration on the master and of course the laptop only has 1 display.
Does this help?
Offworld Trading Company
Reply #3 from Stardock Forums Top
What ever is your problem I have the same one and I have the same setup as you. I can't figure this out at all but what a pain
Reply #4 from WinCustomize Forums Top

iluv2flytoo: I apologize for not responding sooner...I had not recevied a notification of your response for some reason.

What version of Multiplicity are either of you using?

-Mike
[Stardock Support]

Reply #6 from WinCustomize Forums Top

Is this a consistent issue? To disable clipboard sharing, please double-click the multiplicity icon in your system tray, and click the "interface" tab.  At the bottom of that page, uncheck "Enable clipboard sharing."  By disabling this, you can at least see if this what was causing the problem. If so, it will help in narrowing down the problem.

I've forwarded your post to the development team.

-Mike
[Stardock Support]

Reply #7 from Stardock Forums Top
It is a consistent issue. It happens all of the time. I disabled clipboard sharing and the the problem remains. I updated both machines to 1.02.006, unloaded stardock on both and restarted to ensure the latest version was active with clipboard sharing disabled and still the problem remains. Any help will be appreciated.

Mike D.
Reply #8 from Stardock Forums Top

I'm having the same issue - but am using 1.02 *Test* mode, I am looking for *EXACTLY* this sort of program, but i need stability... If this can be solved without me reformatting my machines, I will purchase for sure!


Clipboard sharing is off:


I've tried changing the port, It won't connect (says "Cannot connect.. blah blah firewall {none exist between us})


 


 


Thanks !


 

Reply #9 from Stardock Forums Top
Did anyone find a solution for this problem? I just downloaded the trial as I need this exact kind of software but i can't get it to work - I have also tried disabling clipoard sharing and it still does not work, icon disappears. If this can be resolved i will buy immedietley...thanks!
Reply #10 from Stardock Forums Top

I am having a similar problem, except for the folowing differences:


Initially, everything worked perfectly.  Now after a restart on both machines, I am finding that Multiplicity unloads itself whenever I attempt to move the mouse to the secondary machine.  The secondary machine appears to work fine, however, the icons show there is a connection, even when there is not.  To get around this, now I have activated the scroll lock function to switch between screens, however, whenever I accidentally cross the mouse to the secondary machine, wah lah, it unloads itself again.


Quite a pain, I wish it could be solved, because again, I would be a guaranteed buyer.

Reply #11 from WinCustomize Forums Top

It seems download.com are still hosting an old build which expired on the 1st January.  We have a new build which was done in December, but for some reason its not been updated on their server.

Hopefully this will be resolved later today.

Reply #13 from Stardock Forums Top
I've got exactly the same problas everybody above It was working fine then suddenly went all belly up and I can't control my second PC. I went to download the "new" version but it still says it was added back in July. Can anyone confirm if the newer version is available to download yet, and if so where???????
Reply #14 from WinCustomize Forums Top
I've got exactly the same problas everybody above


It looks like the buying the pro version fixes the problem. And the pro version rocks! 3+ computers, file copy. What more can you ask for? [I know, I know, Linux and Mac support. ]

Posted via WinCustomize Browser/Stardock Central
Reply #15 from WinCustomize Forums Top
Mike,

I got a response from the development team (or at least I thnk I did) but apparently I deleted it. I haven't had time to work this issue and hope to this week. Could you get them to resend their message? Sorry for any inconvenience. Thanks

Mike D.

Posted via WinCustomize Browser/Stardock Central
Reply #16 from Stardock Forums Top
I'm getting this problem, too. Is there any solution?

I had the pro version 1.01, now I downloaded the trial version 1.03 and both have the above problem.

(Another question is how do I upgrade to pro 1.03?)
Reply #17 from Stardock Forums Top
Hello? Bump. Is there any solution to the above problem?

I'm not going to buy Pro 1.03, when I have Pro 1.01 and the trial 1.03 doesn't solve the issue. Is there any tech support other than this board?

Is this product still supported in any way?
Reply #18 from WinCustomize Forums Top
I recommend that you go through the Stardock support channel at stardock.helpserve.com : https://www.stardock.helpserve.com

These forums are for community support and the Stardock devs participate.

Create a case . . . then you can complain later.

Posted via WinCustomize Browser/Stardock Central
Reply #19 from WinCustomize Forums Top

To upgrade to the latest build of MP, you use support webpage which e-mails you your serial numbers again.  Or you can do it via SDCentral.

There is a newer internal build with some additional tweaks based on feedback from some customers who for some reason have random disconnects (I.e. not every X seconds) and I hope this will be put out as a beta in the coming week.

If your disconnects follow a pattern of every X seconds, it is most likely the secondary machine was not upgraded correctly from earlier builds.  In which case uninstalling MP from the PC, rebooting, deleting any files left (should be none) and then reinstalling MP may help.

Reply #20 from Stardock Forums Top

I have been experiening this problem as well and I believe I had discovered the reason (at least in my scenario - my configuration is a little different but the problems experienced were the same).


I am running Windows Server 2003 on my primary machine and XP Professional on my secondary machine running version 1.01.  I use my primary machine as a terminal server as well and found that this problem would manifest itself whenever I was running a terminal session.  In these sessions, I noticed that Multiplicity was running as well and was confusing Multiplicity.  After closing (i.e. logging out of) the terminal sessions, the problem goes away.


While this configuration is a bit different, I know some of the terminal services subsystem is used in Windows XP (e.g. secondary logins) so it might help point others to the cause of their problem.
Reply #21 from WinCustomize Forums Top

I would advise upgrading from 1.01 to see if it helps.

Reply #22 from Stardock Forums Top
Actually, I misspoke.  I have version 1.02 (professional).  Is there a newer version than that?
Reply #23 from WinCustomize Forums Top
There is 1.04 beta which can be downloaded using SDC if you enter your MP registration information into it.
Reply #24 from Stardock Forums Top
FWIW, I was having this problem -- my mouse was jumping from the secondary computer to the primary computer every few seconds -- but I found the following cause and solution to the problem:

I am principally using Multiplicity to control one notebook (call it Notebook A) from my desktop. I temporarily configured a second notebook (Notebook B) as a second secondary computer. Then, in an experiment, I configured Notebook B to the the Primary computer, controlling Notebook A. Then I unloaded Multiplicity (but didn't uninstall it) from Notebook B. Thereafter, with Notebook B on, and on the network (albeit in another part of the house), I found that the mnouse cursor would jump from Notebook A to the desktop every few seconds.

The problem went away when I uninstalled multiplicty from Notebook B. I have a feeling it would have also been resolved by reconfiguring Notebook B as a secondary computer.

Moral: Don't have more than one computer configured as a primary Multiplicity computer on your local network. Even if the program is "unloaded" on the second primary computer, Multiplicity still seems to be active as a service and causes the mouse to jump back to the primary computer after a few seconds.

Things are working perfectly now.
Reply #25 from WinCustomize Forums Top

It is true you must not have the same secondary listed on 2 primary machines.  If you do then both primary machines will connect and disconnect the other primary.

Unloading WB from the primary DOES stop MP.  On a secondary this will not stop MP as a service is used, but on a primary multipl.exe is responsible for outgoing connections.