Change my e-mail address

from Stardock Forums

When I try to change my e-mail address, it says one sent for confirmation.  However, nothing comes.  When I look again, it still has the old e-mail address.  

 

Thanks,

 

BrentHartley <-- username or something

Moved to Account and Activation help area

stardock software accounts and activation help
597 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues.Please use this guide: https://support.stardock.com/space/SHC/1260585015/Changing+your+email+address.

If it still fail, Please raise support ticket using the link below, use the "Account Mergers or Email Change" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant