Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If you have multi computer license. Usually 5 activation, you should be able to activate all 5 system at any one time. You should not need to activate it again and again. If this is the case please review this thread: https://forums.stardock.com/486311/accounts-and-activation-support-faq#keepsaskingactivation. Please try those steps. If it still happening please report back here.

Thank you.
Basj,
Stardock Community Assistant.

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Reply #3 from Stardock Forums Top

Please use this guide and review your activation and see if you already use up all your 5 activation. https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations. Check that and report back.

Please post a screenshot on that activation list. You should blank off your activation key or anything private from there.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hi 

Here is a snapshot.  I never went to this page.  I'm astonished that I have 1 activation on 1, should it not be 1 of 5 ?  When I ask to add an activation it ask me to update the support.  I've paid the licence Around 35 E.  Isnt it the 5 activation licence ?

Thanks for the follow up

Thomas

Reply #5 from Stardock Forums Top

Not really sure on what you paid for. But, Please raise support ticket using the link below, use the "product not receive" or "ask a question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

BTW, looking at your screenshot, look like its Fences 4 not Fences 5.

Thanks
Basj,
Stardock Community Assistant