Unable to Deactivate Old Mulitiplicity Installations

from Stardock Forums

I currently have two registration keys for Multiplicity Pro. 

 

These were used on old computers that are no longer in-use.  When I go through the setup process I enter one of the old registration keys and it tells me to "Click continue to deactivate the other computer and proceed with activation on this computer".  I have attempted this with both registration keys.  After clicking continue the next page says "Unable to activate Multiplicity.  Please try again or contact support.  (Error code: -205).

 

Can someone please deactivate the installations for my two registration keys so they maybe used again?

multiplicity
2,214 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to review your activation and there is a guide in there to deactivate old activation. https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Those instructions seem to be for deactivating an installation on my current machine. 

 

I used my registration keys on installations on machines which are no longer running. 

 

EDIT:

Nevermind, I found that I am able to go to https://store.stardock.com/myaccount/products and there is an option to deactivate old installations, which worked.

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Great, glad you found it.

Thank you,

Basj,
Stardock Community Assistant