Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.
update issue
Stardock Forums
Hello after turning on the computer, the window for updating the program Frences 4 pops up, I click update, but nothing happens, the update stops at 0% and I don't want to continue 
how does it automatically lock?
Hello,
Sorry to hear you are having issues. Please try download the latest version directly from your product account page: https://store.stardock.com/myaccount/products.
Thanks
Basj,
Stardock Community Assistant.
Didn't find the product you were looking for? Visit your Order History page to view your recent purchases. Once your product is installed and activated (instructions are in your receipt), you will see your product on this page.
My purchase history is also empty
Hello,
Might be something not right with your account. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13
Thanks
Basj,
Stardock Community Assistant
Welcome Guest! Please take the time to register with us.