No recorded payment Fences 4

from Stardock Forums

I have just made a payment for Fence 4. I have confirmation from my bank that the amount has been transferred. Your site did not record this payment. Money has been sent from my account. Please rectify this situation. 

Please provide an email address to which I can send screenshots

Regards

Wojciech Pawlowski

stardock software
851 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant