Currency Purchase Problem

Purchase of Insidian WB Products

https://www.wincustomize.com/explore/cursorfx
from Stardock Forums

Hi Stardock Support,

I am having an issue when attempting to purchase any of the new created skins developed by Neone6, especially of new Insidian collection. Whenever I try to purchase, say the cursor, the dollar amount changes from "USD" to "CZK, Czek Kouruna".  Is this intentional?  Even when I am able to select the cursor and able to select pay by "Paypal using USD, I am asked to use a foreign Paypal account, which I do not have.  This is the only WB skin I have ever had this problem with.  Someone said that the problem was with my browser settings, but all by browsers, Edge, Opera, and Chrome, are set to use USDs.  I was able to purchase the Insidian WB using Opera, luckily, after several tries, but not able to purchase the Insidian cursor because of this problem.  Can you explain why I am having this problem with this one skinner?   Thanks for your help!

Regards,

Charles  

stardock software
1,619 views 2 replies
Reply #1 from Stardock Forums Top

It does seem like for some reason seem like the site is detecting as being in a place where you are not. I cannot recreate the issue, but you should be able to go to the top right of the screen and change back to USD, is that working for you?

Paul Scroggins
Associate Technical Support Analyst

Reply #2 from Stardock Forums Top

Hey Paul,

Thanks for your help I saw what the problem was and it was corrected.    I ..was able to purchase the cursor as planned.  Thanks again!!

Regards, Chuck.

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