Hello,

You can use this link to check if you elegible for the offer https://www.stardock.com/products/fences/upgrade-offer.cshtml

Basj,
Stardock Community Assistant.

Fences 4 Upgrade Offer

❌

Sorry! You are not eligible for a free upgrade to Fences 4. Some reasons you may not be eligible include:

• You don't own Fences 3.
• You own Fences 3 but it was not purchased after Wednesday, December 8, 2021 and before Wednesday, August 24, 2022.
• You already have Fences 4 (from any source). 

And why won't old users communicate? It turns out that there are no buns at all for old users, except for getting a coupon   

You misunderstood me, I'm talking about people who bought your product in a steam, not an old forum

• You own Fences 3 but it was not purchased after Wednesday, December 8, 2021 and before Wednesday, August 24, 2022.

Looks like you didn't conform to this requirement so you were ineligible for the free upgrade.

It makes no difference where you originally bought it...only when...;)