Stardock Forums
I bought a 5 license Start 11 earlier today and activated it on my machine with no issues. However, I have not been able to activate it on my wife's laptop using the same info (license # and email). I get invalid email error.
Hello,
Sorry to hear you are having issues. Please use this guide and see if you have not accidentally activate it more than 5 instances and deactivate those that are not needed. : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try those and report back if you still have issue.
Thanks
Basj,
Stardock Community Assistant.
Did you check using those method which detailed in those link a posted above? Can you post screenshot of your product page? Something like screenshot below.
Thank you,
Basj,
Stardock Community Assistant
That screenshot is not what I needed to see. Those don't show how many activation count you already activated. You can get to that part if you refer to the guide I posted above.
Thank you,
Basj,
Stardock Community Assistant
I'm not sure what I am doing wrong.
Following the instructions above I get the message No registrations found on link https://store.stardock.com/myaccount/products
Going to order history I see: Start11™ 5-Pack
I have deactivated and reactivated my local machine
That most probably your 5 pack purchase was registered on different account. Please check if the email address is the same. Usually there typos on email address or if you pay using paypal. The product will be tied to your paypal linked email account.
Thank you,
Basj,
Stardock Community Assistant
Thank you for the reply.
Can you please watch this Loom capture and tell me what I am doing wrong?
Not sure what you're trying to do from that video. Can you try use this guide and see if you can get to your product and keys : https://forums.stardock.com/484254/getting-your-products-and-keys. If you wish, show us the video on what you get when you try this guide instead.
Thank you,
Basj,
Stardock Community Assistant
Thank you for the reply.
The purpose of the video was to show I am using the correct email address.
Here is the video of using the link above.
Hello,
Please raise support ticket using the link below, use the Account Management option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.
https://stardock.atlassian.net/servicedesk/customer/portal/4
Thanks
Basj,
Stardock Community Assistant
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