Can't switch from secondary to primary

July 7, 2022 7:01 AM from

I bought Multiplicity a few years ago when I had a Windows 7 and a Windows 10 notebooks.

I set up Multiplicity as primary on the Windows 7 and it was working fine. Then the Win 10 notebook broke and I didn’t replace it for a while.

Now I have a Windows 11 notebook and I installed Multiplicity on it but on the Windows 7 Multiplicity has switched to secondary (by itself) and I can’t make it primary anymore. I tried to purge it and reinstall it as explained in a forum post.
I tried to disable the AVG antivirus and the ZoneAlarm firewall but it won’t switch to primary.

Can you please help me on this?

multiplicity

3,784 views 4 replies

Reply #1 July 7, 2022 7:17 AM from

Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 July 7, 2022 7:54 AM from

Stardock Forums Top

I will, thank you.

Reply #3 July 7, 2022 1:26 PM from

Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Try deactivating it from your account page before you try:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Sean Drohan
Stardock Support Manager

Reply #4 July 7, 2022 7:52 PM from

Stardock Forums Top

Hello Sean,

It wasn't activated actually, but I did activate it and it worked.

Thanks a lot.

Gianpiero

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