Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. What don't work? Please elaborate. Where did you stuck?

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

i fill out the form on the above link, and received an automated email

"At this time, no ticket was created"

can you just process a refund for 

Order ID: STARDOCK220428-6540-91422

Have been trying for a week now

 

 

Ashes of the Singularity II
Reply #4 from Stardock Forums Top

I can't process refund. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

As for trying to send me email. I believe, from your video, you did enter a wrong code on that video. You entered AC28Q instead AV28Q.

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Quoting basj, reply 4


Stardock Community Assistant
End of basj's quote


Thanks

 

ya i tried again to send you a message, same error.

and if you press ENTER in the captcha box it goes to 404

 

try to send me a message and see

Reply #6 from Stardock Forums Top

Okay, I forward that part to Support too. Thanks, appreciate your feedback.

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Quoting bilbob04, reply 2

i fill out the form on the above link, and received an automated email

"At this time, no ticket was created"

can you just process a refund for 

Order ID: STARDOCK220428-6540-91422

Have been trying for a week now

 

 

End of bilbob04's quote

Are you filling out all of the fields? I just filled one out as a test and it hit my ticket queue within a minute.

Paul Scroggins
Associate Technical Support Analyst

Reply #8 from Stardock Forums Top

does your email ticket say "no ticket was created." on top of the email when you get it?

Reply #10 from Stardock Forums Top

Quoting basj, reply 6

Okay, I forward that part to Support too. Thanks, appreciate your feedback.

End of basj's quote


did you see the error when sending me a DM message

Reply #11 from Stardock Forums Top

Quoting bilbob04, reply 8

does your email ticket say "no ticket was created." on top of the email when you get it?
End of bilbob04's quote

No, the ticket was created properly, also your refund was processed this morning.

Paul Scroggins
Associate Technical Support Analyst

Reply #12 from Stardock Forums Top

Quoting TPScroggins, reply 11

Paul Scroggins
End of TPScroggins's quote

ok thanks

as a bug report, its VERY confusing to the user when he fills out a ticket request and then gets an email as shown above.

I still don't really know what it means.

See Image

https://i.imgur.com/hYf3o2i.jpg