CursorFX 4 Stops responding

Windows closing program

from Stardock Forums

I just purchased Object Desktop. Already had a Steam version of CursorFX, but uninstalled it because I thought it was interfering with the bundled version with Object Desktop and causing Windows to make it crash. When windows detects the application is not responding, it attempt to create it's "sending data to Microsoft and closing program". What it does is disable sounds and animations and when I re-enable, if I can load the program again (hit and miss) then it works for awhile then will quit again whenever, but more frequently than not.

Really like my cursors and hope that there is a solution.

cursorfx
8,651 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need to know.

  1. You on Windows 7,8,10 or 11? And it full version numbers please. Use Winver.exe to get it.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Windows 10 Pro OS Version 10.0.19044 64 bit

AMD Ryzen 7 3800XT 8-Core Processor 

32 GB Ram

NVIDIA GeForce GTX 1660 SUPER

Event log error:

Faulting application name: CursorFXConfig.exe, version: 4.0.3.0, time stamp: 0x5e8e2b21
Faulting module name: CursorFXConfig.exe, version: 4.0.3.0, time stamp: 0x5e8e2b21
Exception code: 0xc000041d
Fault offset: 0x00039df8
Faulting process id: 0x76f4
Faulting application start time: 0x01d84f9ae0f83dde
Faulting application path: C:\Program Files (x86)\Stardock\CursorFX\CursorFXConfig.exe
Faulting module path: C:\Program Files (x86)\Stardock\CursorFX\CursorFXConfig.exe
Report Id: 715dfd0d-acbe-460e-a040-82d8789780aa
Faulting package full name:
Faulting package-relative application ID:

 

Currently I cannot load CursorFX at all anymore after trying to re-install.

 

 

 

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Well I purged the installation and relocated my cursors to public documents Stardock folder, re-installed and now my favorite effects are missing from the effects settings and I can't select the path within the application to install my cursor downloads anymore. Other than that, time will tell if Windows chokes on my cursors.

 

Edit: Well that didn't take long. Windows just coughed again while previewing other cursors in my list and crashed the application.

Worked for about 2 minutes.

Reply #5 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

If you can get it installed and running, can you give this a try:

https://forums.stardock.com/485856/cursorfx-support-faq#CFXcrashing

and then add them back in slowly to see if it is a particular item that is causing it

Paul Scroggins
Associate Technical Support Analyst

Reply #7 from Stardock Forums Top

Had to preform a system restore and disable effects. Has run without crashing now for about 5 hours. However, Icon Packager is also not behaving and wasn't prior to the system restore. Whenever I apply an icon package, only a handful are applied and then a few icons from the applied package will completely disappear from the settings. A search of the install folder finds they have been either relocated or deleted.