Purchase Order

W9

from Stardock Forums

Hello,

I'm in the technology department for a school district and I'm trying to assist one of the schools on getting a W9 from your company so they we can generate a purchase Order for Fences 4 Multi-devices ($29.99). The school just called me saying they tried calling you guys and email and got nothing in return.  Can you please assist me with this? The faster we get the W9 the faster we can place the order. 

Thanks, 
Jason

fences
8,577 views 12 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top


Hello,

I'm in the technology department for a school district and I'm trying to assist one of the schools on getting a W9 from your company so they we can generate a purchase Order for Fences 4 Multi-devices ($29.99). The school just called me saying they tried calling you guys and email and got nothing in return.  Can you please assist me with this? The faster we get the W9 the faster we can place the order. 

Thanks, 
Jason
End of quote

All orders are processed through a 3rd party, FastSpring.  This is their W9:

https://fastspring.com/w9.pdf

Sean Drohan
Stardock Support Manager

Offworld Trading Company
Reply #4 from Stardock Forums Top

Quoting jkapera, reply 3

Thanks, who do we send the Purchase Order too once we get it put in? 
End of jkapera's quote

All corp orders are done here:

https://store.stardock.com/corporatepricing

We have not processed manual POs for several years.  There is an option to be invoiced, however.

Sean Drohan
Stardock Support Manager

 

Reply #5 from Stardock Forums Top

Quoting sdRohan, reply 4


Quoting jkapera,
reply 3

Thanks, who do we send the Purchase Order too once we get it put in? 



All corp orders are done here:

https://store.stardock.com/corporatepricing

We have not processed manual POs for several years.  There is an option to be invoiced, however.

Sean Drohan
Stardock Support Manager

 

End of sdRohan's quote

 

Thanks for your fast reply. I pressed the Contact Sales button because I'm so confused on that page. I don't see Fences 4 in the drop down just Fences 3. Also not sure what exactly to put in the quantity section. Anyways I'm guessing someone from Sales will respond now so we'll see what they say. 

Reply #6 from Stardock Forums Top

Quoting sdRohan, reply 4


Quoting jkapera,
reply 3

Thanks, who do we send the Purchase Order too once we get it put in? 



All corp orders are done here:

https://store.stardock.com/corporatepricing

We have not processed manual POs for several years.  There is an option to be invoiced, however.

Sean Drohan
Stardock Support Manager

 

End of sdRohan's quote

 

OK. So this is frustrating. I'm not getting any where, I can't reach a person on the phone as it hangs up.  The corp orders page you showed me shows Fences 3 and not Fences 4. I'm unable to choose "Fences 4 Multi-devices ($29.99) that's on the main order page. Do you guys even accept PO's?

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting jkapera, reply 6

OK. So this is frustrating. I'm not getting any where, I can't reach a person on the phone as it hangs up.  The corp orders page you showed me shows Fences 3 and not Fences 4. I'm unable to choose "Fences 4 Multi-devices ($29.99) that's on the main order page. Do you guys even accept PO's?
End of jkapera's quote

Fences 4 for corp has yet to be released but it will not be long I suspect.

Sorry for the delay and confusion.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

Quoting sdRohan, reply 7

Hello,

Sorry to hear you are having trouble.


Quoting jkapera,
reply 6

OK. So this is frustrating. I'm not getting any where, I can't reach a person on the phone as it hangs up.  The corp orders page you showed me shows Fences 3 and not Fences 4. I'm unable to choose "Fences 4 Multi-devices ($29.99) that's on the main order page. Do you guys even accept PO's?



Fences 4 for corp has yet to be released but it will not be long I suspect.

Sorry for the delay and confusion.

Sean Drohan
Stardock Support Manager

End of sdRohan's quote

 

Is there anyway you can help get me an invoice for Fences 4 Multi-devices ($29.99) so we can generate a Purchase Order and get this ordered? Since you provided the W9 earlier it should be easier moving forward but we are lacking an invoice.

Reply #9 from Stardock Forums Top

We are ready to purchase with a purchase order (already got PO started actually) and we can't get a hold of ANYONE in sales to figure out next steps. We hit "Contact Sales" button on the corporate purchasing side and would love if someone from sales can call us back ASAP to get this moved along. 

Reply #10 from Stardock Forums Top

Quoting jkapera, reply 9

We are ready to purchase with a purchase order (already got PO started actually) and we can't get a hold of ANYONE in sales to figure out next steps. We hit "Contact Sales" button on the corporate purchasing side and would love if someone from sales can call us back ASAP to get this moved along. 
End of jkapera's quote

Creating an invoice is possible by you at checkout:

https://cdn.stardock.us/support/uploads/msedge_2022-04-21_12-01-51.mp4

Have you done that yet?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #11 from Stardock Forums Top

Yes, we created an invoice and did all what you showed in the video but it's still prompting for a credit card, paypal, or wire transfer. Still haven't received a phone either. If someone can call us (Anysia) that would be amazing.

Reply #12 from Stardock Forums Top

Quoting jkapera, reply 11

Yes, we created an invoice and did all what you showed in the video but it's still prompting for a credit card, paypal, or wire transfer. Still haven't received a phone either. If someone can call us (Anysia) that would be amazing.
End of jkapera's quote

If an invoice is not all that you need, you can do the 'wire transfer' if that is the only option available to you - that also is shown in the video.

On the off chance that you are wanting to pay by check, the invoice should have instructions for that. Just note that the product will not be delivered until payment is received and processed. 

If you have further issues, or questions, this would be best handled via a ticket.  You can place one here, referencing this thread with a link, here:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/16

Sean Drohan
Stardock Product Lifecycle Manager