connect to new computer?

cannot see the new computer on configuration

from Stardock Forums

I have a new computer, setup as secondary.  Spent over 1 hour reading manual and following setup procedures.  Configuration says "Multiplicity has been unable to connect to the secondary machine."  I'm at a loss.  Any help appreciated.

accounts and activation help multiplicity
6,385 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

The Political Machine 2024
Reply #3 from Stardock Forums Top

All is goofed up.  I read everything on the page you sent but it doesn't seem to apply.  I installed the app on my new computer - set it  to be Secondary.  When I did CONFIG on the Primary, get the same error msg.  When I open the app on each computer, they are completely different interfaces.  So I re-installed the app on my Primary and it won't accept the passcode you sent me.  I'm lost.  Please help.  TIA.

Reply #4 from Stardock Forums Top

Quoting jimsastinker, reply 3

All is goofed up.  I read everything on the page you sent but it doesn't seem to apply.  I installed the app on my new computer - set it  to be Secondary.  When I did CONFIG on the Primary, get the same error msg.  When I open the app on each computer, they are completely different interfaces.  So I re-installed the app on my Primary and it won't accept the passcode you sent me.  I'm lost.  Please help.  TIA.
End of jimsastinker's quote

Tell us what step you are at and what is going wrong exactly - screenshots \ video are always very helpful.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

I have installed MP on both computers.  I set up the new computer as Secondary.  Attached is pix MPS1 from secondary.

I open MP on primary computer - attached are 4 pix 

MP1 trying to config the secondary named Trader.  Highlight Trader, click on Config.  Next MP2 pops up.  I click OK.  MP3 pops up.  Trying to find secondary.  Then the error msg of MP4.

............MPS1..........................................MP1..........................................MP2...............

.................MP3..........................

 

....MP4.................

Reply #6 from Stardock Forums Top

Ok, you are using a REALLY old version of Multiplicity (like 2.5 versions ago).  It would behove you to get the most recent:

https://www.stardock.com/products/multiplicity/

If you wanted to use the trial 1st, you can get it here:

https://www.stardock.com/products/multiplicity/update

So uninstall what you have on each PC and install that.

Sean Drohan
Stardock Support Manager

 

Reply #7 from Stardock Forums Top

Please explain.  Do I...

1. Purchase a new version?  How much?

2. Upgrade old version for free?

3. Keep using old version?  Or does old version no longer work?

Reply #8 from Stardock Forums Top

Your call really.. I linked to the purchase page so you can make a choice.  Upgrade pricing \ options are listed there.

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

The version I have now worked fine until I purchased the new computer.  What do i need to do to make it work?  When I went to the website, it seems I did not qualify for an upgrade to a new version.