Can not restore snapshoot

from Stardock Forums

 I have (x2) Fences licenses (and one Start8).

Rev 2.13 / win 10

Suddenly after forced restart I can not get back saved snapshoots.

Tried removing and reinstalling and this did not helped.

Tried to do automatic layout, and this arrangement stay, but not any other change I try to save.

 

The error I get is

problem restoring snapshot

No value exist with that name.

 

Please help!

 

What is the cost of new latest revision?

Can we uprev/upgrade ?

 

Motti

 

 

 

fences
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Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Please check if your old layout still there in this directory as mentioned here : https://forums.stardock.com/486084/fences-support-faq#backupsnapshots. If it does. Please try purge and reinstall steps as mentioned here: [Link], Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Basj,

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hi,

Some more info,

I cannot recall saved snapshot, but now the latest is restored after logoff or restart, does this change your advice above?  

 

Reply #5 from Stardock Forums Top

If it working properly now. You do not need to do the purge and reinstall.

Thank you.

Basj,

Stardock Community Assistant.

Reply #6 from Stardock Forums Top

I still can not recall any snapshot, but now I get the latest layout after restart.

How can I recognize by name the snapshot in the directory? the names are encrypted some how.

Reply #7 from Stardock Forums Top

Does your old snapshot listed in the layout snapshots?

Thank you.

Basj,

Stardock Community Assistant.

Reply #9 from Stardock Forums Top

No, I mean does the old layout snapshot appear inside your fences "Layout & Snapping" inside that layout snapshots box? Something like my screenshot above. And if it does, can you click on it and restore from there?

Thank you,

Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

Yes but then I get the error message below

"problem restoring snapshot

No value exist with that name"

Reply #11 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant