Stardock Forums
Hello,
I have a email adress for my serial key.
But the site tells me the key is associated with another adress.
everything is linked to my Hotmail adress and fence tells me that it cannot link fence to my adress.
I am lost.
Can stardock provide some support ? What can i do. I have checked everything 
thank you
Camille
Hello,
Sorry to hear you are having issues. Please use this guide to get to your product and keys : https://forums.stardock.com/484254/getting-your-products-and-keys
Thanks
Basj,
Stardock Community Assistant.
I already did this,
my product key was sent on my hotmail adress : this hotmail adress isn't recognised as the adress associated with my key.
You link does not find my Email Even if the key was sent on that mail. I don't get it ... I activated without any problem on my previous machine .
Any idea?
many thank ^^
It might be because you will need to deactivate your old activation before you activate a new one. Please follow this guide to deactivate old activation : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try that and report back if you still need our assistance.
Thank you,
Basj,
Stardock Community Assistant
Thank you for your support !
I do not have acces to this machine as i left my former job and didn't know i needed to do so.
I did use Guest Checkout and the licence key isn't activated on the adress wich i bought the product with.
I got a key on the check out email received on this very adresse . But no account and cannot linked the key to the account I created just now.
Can't believe this is not working.
Is it possible to send you this e-mail to prove my good will ?
Thanks
Sure you can. You just need to raise a support ticket using the link below and include all your purchase details. And Support will help you from there.
https://stardock.atlassian.net/servicedesk/customer/portal/4
Thank you,
Basj,
Stardock Community Assistant
Great, report back if it don't get it resolve here.
Thank you,
Basj,
Stardock Community Assistant
Hello,
Unfortunately , no answer from the team. Can you provide more help ? I still have a valid Key...
Thanks for your help
BR
Camille
Hello,
Can you give us your ticket numbers so that I can push it to support.
Thank you,
Basj,
Stardock Community Assistant
Finaly find my answer :
to help future likewise demand :
The adress the account was register with is available somewhere in the profile (you can download a file xls)
And the adresse was wrong so i got an account registered with an adresse that doesn't exist . Still the activation worked putting it
Thanks you for your time
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