Applications are crashing caused by Object Desktop

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Ok thx for your help I shall keep an eye on this thread.

Hello,
Sorry to hear you are having issues. Did you raise a support ticket for refund using the new support link : https://stardock.atlassian.net/servicedesk/customer/portal/4 ? If you did, please post your Support ticket numbers here, so we can forward that numbers to Support for their help. If you did not, please raise it again.

Thanks
Basj,
Stardock Community Assistant.

I got a moment ago the confirmation mails in my mailbox so they are send but not immidiately I have already had contact with a support employee for a refund and asked him to refund my payment. I am still waiting for a response and confirmation about the refund I hope that it is not taking long. De technical developers of Object Desktop must really take the whole software under the loop to get the bugs out else it is only frustrating customers. I shall reply to this post if I get the confirmation about the refund, so I can say then that everthing is ok.

The only thing I can say that the respond of the confirmation mails of the refund forms must be much quicker!!

Btw the support ticket number is: SSN-11134

I have forward your ticket number to Support. Support is off now, should be back later in the morning. Your feedback and patience is much appreciate.

Thank you,

Basj,
Stardock Community Assistant

It would be helpful if you were able to let us know what issues you encountered with the software specifically as obviously we would wish to resolve issues in case other customers were to run into them.

I shall put a description here from all the errors to help others but I want first the refund on my bank account, I hope you understand that.

I'll be back after that.   

Can some of you from stardock support explain me why Sean Drohan who handles my ticket not respond to my questions about refund?

I want the refund quick and not to wait ages for it. So I can put the reason for the refund in this post.

Maybe some of you can contact support to pickup the ticket please!

Thanks

Hello,

Sorry for your trouble, I forward again your issue to Support for their assistance.

Thank you,

Basj,
Stardock Community Assistant

Hi Basj thanks for your help. But until today no single response from the support department it seems no one is working there     

I have put a second ticket for refund with a reference to the first ticket in the hope that there is another employee who want to pick up my refund request. That ticket number is SSN-11376 but there is also no single response on it. So I am very disappointed about Stardock and shell need to warn people to not do business with Stardock unfortunately.

Why is it so hard to get a refund???

Basj you call yourself Stardock Community Assistant, my hope is on you maybe you can make those support get to work.

Please help!!   

Hello,
Sorry to hear you are having issues. I have pushed your ticket number to support. And so does Mike (Azdude) also help in on pushing your issue to Support. But, that is what as far as we can do, the rest is for them. You can PM Sean (sdRohan) directly for faster support. Hopefully, it get resolve soon.

Thanks
Basj,
Stardock Community Assistant.

Hello,

SSN-11134 was answered, by me, multiple times. You need to ensure you are not blocking emails from @atlassian.net and atlassian.com (that is where the ticket responses would come from).

You would have also been provided a direct link to the ticket after you created it.  I would have allowed you to view my responses to it. 

This is the jist of the problem and was my response:

-------------------------------------------

Hi Sean

Thx for your answer! I think I misunderstood you.

Because you used a form of payment that acts as a wire transfer, it will not let me readily refund it (it could take a number of days).

I had hoped that you take those number of days you where talking about to refund my payment. I talked with my bank, I can't dispute the payment with my bank they do nothing for me the payment was made by IDEAL and not reversable. So I am still asking you to refund my payment. I have put my bank account and BIC and IBAN in the ticket. So use that to refund me please. My desire is still a refund so I hope that I am clear now.  

Cheers,

Wernand

Can you help me reconcile these statements then?

'Hi Basj thanks for your help. But until today no single response from the support department it seems no one is working there     '

Thx for your answer! I think I misunderstood you.

You did receive my reply but you did not understand it, is that the case?

I have emailed FastSpring, but again, this could take a long time to resolve.

I will keep you updated in the ticket as I receive information.

Sean Drohan
Stardock Support Manager

The following problems I had with Object Dekstop:

When I open a program and use a dialog from that program like a dialog to save your work then often the dialog freezes and the buttons like save of close are not responsive anymore. Reason why I lost some good work because I couldn't save it. I needed to ctrl-alt-delete to get to the taskmanager to kill the process from that program. I had that with multiple programs.

When I have the taskbar in the top position instead of the bottom, the upper bar of programs with the minimize-maximize-close button disappears behind the taskbar and I couldn't reach those buttons. I need to manualy position the taskbar back to the bottom to reach those buttons.

The Fenche application was regarly loosing the background behind the icons. The new Fence Beta is bugged too, there I found out that I was renaming an internet link icon, and after reneming all the icons where renamed with the same name.

DeskScapes: animated backgrounds are regarly freezing and I need to restart my computer to see the animatings again so bugged too.

So with al those problems I did not want to use the software anymore and want a refund I hope that I have explained enough to get that.

And I hope that others can do something with my explainations.

Cheers

Wernand Hoefsloot

Don't watch my type errors I am not english!