Beta won't display properly on 4k Monitor

from Stardock Forums

Win 10 pro, dual Geforce GTX 770M + final Nvidia Driver- laptop screen, TV via hdmi, 4k monitor via dp-hdmi cable

For animated backgrounds except starfield

Deskscapes 11 beta 1 & 2 - video preview displays ok , tv ok, laptop ok, 4k monitor not ok (image distorted in two halfs across screen, in 5 1/2 strips in top quarter of screen, blank in bottom 3 quarters).

Deskscapes 10 -  video preview not ok (image distorted in two halfs across screen, in 5 1/2 strips in top quarter of screen, blank in bottom 3 quarters) , all 3 monitors display ok.

Hopefully, given the problem reverses between the preview & monitor from version 10 to 11 will help identify the issue.

deskscapes
13,179 views 12 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

We need to see some screenshots and video of your issue 

post back here please .


AzDude
Stardock Community Assistant

DeskScapes - Bring your desktop background to life.
Reply #3 from Stardock Forums Top

This is your bone spiral deskscape from the ver 10 preview. Ver 11 would be the whole 4k monitor like this preview

 

Reply #4 from Stardock Forums Top

If only the 4k monitor is attached, does it apply properly then?

If so, what additional monitor has it not display properly?

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

If only The Dell AW3420DW monitor is attached there is the same problem with both the ver 11 desktop display & the ver 10 preview on deskscapes app. The desktop displays perfectly on all monitors ver 10 and previous versions of deskscapes. The 4k monitor is the primary display in all instances. The app preview of ver 11 displays ok, almost like the issue swapped from preview to desktop from version 10 to 11.

 

Chris

Reply #6 from Stardock Forums Top

Quoting [email protected]., reply 5

there is the same problem with both the ver 11 desktop display & the ver 10 preview on deskscapes app.
End of [email protected].'s quote

I have no idea what 'preview means here.

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

It is most odd for it to have ever shown on the preview given that simply uses the res of the primary display in DS10.  Extra monitors shouldn't impact it at all.

I notice you mention dual what seem to be mobile gpus.  My gut says thats a significant factor in this.  Are there any nvidia settings which could force dshost.exe to only see a single gpu for example?

Reply #9 from Stardock Forums Top

Hi Neil,

I devoted the 2nd gpu to physx only as you suggested. Unfortunately the problems are exactly the same.

Reply #12 from Stardock Forums Top

I have the same problem but my single monitor box is grayed out but the double one is visible ,strange ??

Also some Deskscapes work but others don't,which is also strange.

If you could rectify this as soon as possible I would be much obliged ...Thanks janner1952