lost all icons on desktop and all fences disappeared ...

from Stardock Forums

Help - all my fences have disappeared, all desktop icons are gone too ... from my desktop. I see the files in My Computer. When I try and recreate the fences and drag files back to the desktop or into the new fence, I get the message that the files exist there already. 

This is not a double click issue, as not only are the fences hidden, all standalone desktop folders, files, and software shortcuts to executables are gone from view.

Any suggestion, please!!!!

 

fences
17,784 views 16 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Try restoring a snapshot 

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Just wanted to drop a line and mention the latest Fences update 3.1.3.3 just deleted all fences and desktop icons for me as well.

A removal and re-install fixed the issue; but, this seems like important stuff to have tested out properly before pushing out an update.

Elemental: Reforged
Reply #4 from Stardock Forums Top

Quoting jburgener, reply 3

Who has time to troubleshoot where the icons go?
End of jburgener's quote

Hello,
Sorry to hear you are having issues. But, not clear on your question, do you have similar issue? If you do, did you tried Mike suggestion in reply#1? If yes you did and the icons returned. It most probably just accidentally moved to another Fences Desktop page. You can learn how to navigate it or totally disable it.

Thanks
Basj,
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

Quoting jburgener, reply 5

Did not work.
End of jburgener's quote

Please post screenshot of your desktop.

Thanks 

Basj, 

Stardock Community Assistant 

Reply #7 from Stardock Forums Top

I have the same issue with version 4. It occurred during installation of another program. Reboot did not help, nor did the troubleshooting things I found in support. I have discovered that if I create a new fence they immediately reappear just as I set them up. I Have not tried to reinstall, hoping that if I have to do that someone can tell me if there is a snapshot or config file I can save so I don't have to rebuild everything from scratch...

Reply #8 from Stardock Forums Top

Quoting sfulrath, reply 7

I have the same issue with version 4. It occurred during installation of another program. Reboot did not help, nor did the troubleshooting things I found in support. I have discovered that if I create a new fence they immediately reappear just as I set them up. I Have not tried to reinstall, hoping that if I have to do that someone can tell me if there is a snapshot or config file I can save so I don't have to rebuild everything from scratch...
End of sfulrath's quote

Hello,
Sorry to hear you are having issues. But, have you tried my suggestion in Reply#4? Also, interested to know what software was you installing when this issue starting to occur?

Thanks
Basj,
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

Yes I tried #4 & other troubleshooting tips. I do not remember what I was installing. Is there a file I can copy, reinstal, then replace to bring back original?

Reply #10 from Stardock Forums Top

Quoting sfulrath, reply 9

Yes I tried #4 & other troubleshooting tips. I do not remember what I was installing. Is there a file I can copy, reinstal, then replace to bring back original?
End of sfulrath's quote

Have you tried saved layout snapshot restore?

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

Quoting sfulrath, reply 11

Just tried it, same issue.
End of sfulrath's quote

You tried all the saved layout snapshot? and all the desktop icons don't appear at all?

Thank you,

Basj,
Stardock Community Assistant

Reply #13 from Stardock Forums Top

Just tried it again with first (not preinstall) and last 2 snapshots. Same issue. No fences or icons appear (background slideshow does) until I create a new fence.

Reply #14 from Stardock Forums Top

Quoting sfulrath, reply 13

until I create a new fence.
End of sfulrath's quote

What actually you mean by that? When you create a new fence all the hidden Fences appear? Maybe I misunderstood your issue from the start. Post a video showing your issue might help us understand better.

Thank you,

Basj,
Stardock Community Assistant

Reply #15 from Stardock Forums Top

Yes, the screen boots up blank except for windows background & slide show. If I draw a frame, as soon as I hit create fence here, all of my missing frames & icons appear. I'll post a video when I figure out how...

Reply #16 from Stardock Forums Top

To post a video, you can upload your video to Youtube and use that Youtube button to paste the youtube link into it.

Thank you,

Basj,
Stardock Community Assistant