Groupy

from Stardock Forums

Afternoon,

I have purchased the "groupy" app for my work pc and have tried to launch it however it does not seem to work. i am running windows 10 and I have also purchased fences which seems to work fine. would you have any recommendations to fix this or a step by step guide to reinstall?

If you need any additional information ill be to happy to provide it if necessary

 

Regards William.

10,167 views 15 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues.  Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/488142/groupy-support-faq#reinstalling Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.


Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I have gone through the above process and then re "LAUNCH" through steam. how do I activate the application once I have it launched?

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Reply #3 from Stardock Forums Top

I am sorry, but if you purchased through Steam, please follow the steps meant for Steam only.

For Steam Purchases:
Even after using the purge file, you still need to use the 'uninstall' option (image is for Fences but its the same for Groupy):

Then re-Install from Steam and Steam only.

 

Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.

Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

I have gone through the process however I can not seem to get it to launch. would you have any other suggestions?

Kind regards, 

William.

Reply #5 from Stardock Forums Top

Would like to know more on your system.

  1. Windows version, please use Winver.exe for full Windows version numbers.
  2. Computer CPU: Intel, AMD or ARM (Snapdragon) etc

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Hello,

Please check if groupy is running in task manager?

Thank you,

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

I have had a look through my task manager and there is nothing to say Groupy is running 

Reply #11 from Stardock Forums Top

I am wondering, you're installing using Groupy downloaded from Steam, yes?

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

I have been trying, however, I thought I would try the free trial after another college had got the trial to work on their computer and I can't seem to run the trial either?

Reply #13 from Stardock Forums Top

I believe, the trial don't work like the Steam versions. The activation method is different. You'll need the Steam version to activate with Steam. It won't work with any other version.

Thank you,

Basj,
Stardock Community Assistant

Reply #14 from Stardock Forums Top

I have just tried to launch dit again and it has worked. I'm not too sure what the issue was however it is running fine at the moment.

Reply #15 from Stardock Forums Top

Great, you solved it.

Thank you,

Basj,
Stardock Community Assistant