installing in new computer

from Stardock Forums

I purchased a new computer and installed Multiplicity.  I set the Wizard to treat it as a secondary computer.  When I tried to open Multiplicity on my Primary computer, it would not open.  Therefore I uninstalled on my Primary.  I downloaded a fresh copy and installed it on my Primary but the Install Wizard never opened.  I've gone thru the process twice.  I cannot get Multiplicity to open on the Primary computer.  What do I do next?

4,105 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

See if these links help .

1 - Manual - https://www.stardock.com/products/multiplicity/v3/manual/

2 - Connection issues - https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

if further help is needed let us know .

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

You will want to check that your Antivirus app is not preventing it from functioning...

Sean Drohan
Stardock Support Manager

Object Desktop - Get all of our enhancement utilities in one suite
Reply #3 from Stardock Forums Top

Thanks to you both.  I'll add a little more detail.  I purchased KVM-PRO and had uninstalled the old version so I was sure to have the latest sw on both machines.  I had downloaded the manual and read it before posting my original question.  When I installed the new version in the new computer, the Wizard opened as promised and I selected Secondary, then rebooted.  I installed the new version on the old computer, the wizard did not open so I was not even given an opportunity to select Primary or Secondary.  It's not a connection problem.  The wizard does not open.

Any suggestions are greatly appreciated.

jim

 

Reply #4 from Stardock Forums Top

Did you check your AV or try shutting down AV 

then try again ?

Reply #5 from Stardock Forums Top

Hey AZDUDE.  I'm in Phoenix.  Is that close to you?  What do you mean "shutting down AV?"

 

Reply #6 from Stardock Forums Top

I was living in Phoenix then Mesa but now Bear Bear Lake Ca.

Turn off antivirus software and then try Wizard ..