Thanks. I think it has something to do with the laptop I first installed it on, because I just installed it on one of my other systems and it works. If you can help me figure it out so I can use it on the one I bought it for, I'd appreciate it.
1).
Not working on: (Not sure what info. you need and could not get any data from winver, so I am throwing everything out here).
|
Overall
|
|
General
|
|
Operating System
|
Microsoft Windows 10 Home
|
|
Central Processor
|
Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
|
|
User Name
|
Jaqi
|
|
Graphics
|
|
Video Adapter
|
AMD Radeon (TM) R9 M375
|
|
Video Memory
|
4.0 GB
|
|
Screen Resolution
|
3440 x 1440
|
|
Storage
|
|
Total Memory
|
15.9 GB
|
|
Free Memory
|
12.2 GB
|
|
Total Hard disk
|
1847.0 GB
|
|
Free Hard disk
|
1441.6 GB
|
|
I/O
|
|
Mouse
|
ELAN pointing device
|
|
Keyboard
|
USB Input Device
|
|
Operating System
|
|
Computer System
|
|
Computer Name
|
Lenovo-JMS
|
|
User Name
|
|
|
Organization
|
|
|
Operating System
|
|
OS Name
|
Microsoft Windows 10 Home
|
|
OS Version
|
10.0.17134
|
|
Product ID
|
00326-10000-00000-AA564
|
|
System Up Time
|
7/6/2020 6:08:11 AM
|
|
Internet Explorer Version
|
11.885.17134.0
|
|
Microsoft DirectX Version
|
DirectX 12
|
|
OpenGL Version
|
10.0.17134.1 (WinBuild.160101.0800)
|
|
Registry
|
|
Maximum Size
|
4095 MB
|
|
Current Size
|
193 MB
|
|
Status
|
OK
|
|
Processor & Motherboard
|
|
Central Processor
|
|
CPU Name
|
Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
|
|
Number of logical processors
|
4
|
|
Code Name
|
N/A
|
|
Manufacturer
|
GenuineIntel
|
|
Current Clock Speed
|
2400 Mhz
|
|
Max Clock Speed
|
2401 Mhz
|
|
Voltage
|
1.1V
|
|
External Clock
|
100 Mhz
|
|
Serial Number
|
|
|
CPU ID
|
Intel64 Family 6 Model 61 Stepping 4
|
|
Socket Designation
|
U3E1
|
|
L1 Cache
|
32 KB
|
|
L1 Cache
|
32 KB
|
|
L2 Cache
|
256 KB
|
|
L3 Cache
|
4096 KB
|
|
Motherboard
|
|
Model
|
Lenovo Z51-70
|
|
Manufacturer
|
LENOVO
|
|
Serial Number
|
|
|
BIOS Name
|
C2CN19WW(V2.00)
|
|
BIOS Vendor
|
LENOVO
|
|
SMBIOS Version
|
C2CN19WW(V2.00)
|
|
BIOS Date
|
7/14/2015
|
|
BIOS Features
|
|
PCI is supported
|
Yes
|
|
BIOS is Upgradable (Flash)
|
Yes
|
|
BIOS shadowing is allowed
|
Yes
|
|
Boot from CD is supported
|
Yes
|
|
Selectable Boot is supported
|
Yes
|
|
EDD (Enhanced Disk Drive) Specification is supported
|
Yes
|
|
Int 13h - Japanese Floppy for NEC 9800 1.2mb (3.5, 1k Bytes/Sector, 360 RPM) is supported
|
Yes
|
|
Int 13h - Japanese Floppy for Toshiba 1.2mb (3.5, 360 RPM) is supported
|
Yes
|
|
Int 13h - 5.25 / 360 KB Floppy Services are supported
|
Yes
|
|
Int 13h - 5.25 /1.2MB Floppy Services are supported
|
Yes
|
|
Int 13h - 3.5 / 720 KB Floppy Services are supported
|
Yes
|
|
Int 13h - 3.5 / 2.88 MB Floppy Services are supported
|
Yes
|
|
Int 9h, 8042 Keyboard services are supported
|
Yes
|
|
Int 10h, CGA/Mono Video Services are supported
|
Yes
|
|
ACPI supported
|
Yes
|
|
USB Legacy is supported
|
Yes
|
|
Drives
|
|
Disk Drives
|
|
Name
|
Seagate BUP Slim SCSI Disk Device
|
|
Media Type
|
External hard disk media
|
|
Capability
|
931.5 GB
|
|
Interface Type
|
SCSI
|
|
Partitions
|
1
|
|
Total Cylinders
|
121601
|
|
Total Heads
|
255
|
|
Total Sectors
|
1953520065
|
|
Total Tracks
|
31008255
|
|
Tracks Per Cylinder
|
255
|
|
Bytes Per Sector
|
512
|
|
Sectors Per Track
|
63
|
|
S.M.A.R.T Support
|
Yes
|
|
Disk Drives
|
|
Name
|
ST1000LM014-SSHD-8GB
|
|
Media Type
|
Fixed hard disk media
|
|
Capability
|
931.5 GB
|
|
Interface Type
|
IDE
|
|
Partitions
|
6
|
|
Total Cylinders
|
121601
|
|
Total Heads
|
255
|
|
Total Sectors
|
1953520065
|
|
Total Tracks
|
31008255
|
|
Tracks Per Cylinder
|
255
|
|
Bytes Per Sector
|
512
|
|
Sectors Per Track
|
63
|
|
S.M.A.R.T Support
|
Yes
|
|
IDE Controller
|
|
Name
|
Intel(R) 9 Series Chipset Family SATA AHCI Controller
|
|
Manufacturer
|
Intel Corporation
|
|
Status
|
OK
|
|
Display
|
|
Video Adapter
|
|
Name
|
AMD Radeon (TM) R9 M375
|
|
Video Processor
|
AMD Radeon Graphics Processor (0x6820)
|
|
Manufacturer
|
Advanced Micro Devices, Inc.
|
|
Video Architecture
|
VGA
|
|
DAC Type
|
Internal DAC(400MHz)
|
|
Memory Size
|
4.0 GB
|
|
Memory Type
|
Unknown
|
|
Current Refresh Rate
|
60 Hz
|
|
Driver Version
|
27.20.1023.1001
|
|
Driver Date
|
6/10/2020
|
|
Video Adapter
|
|
Name
|
Intel(R) HD Graphics 5500
|
|
Video Processor
|
Intel(R) HD Graphics Family
|
|
Manufacturer
|
Advanced Micro Devices, Inc.
|
|
Video Architecture
|
VGA
|
|
DAC Type
|
Internal
|
|
Memory Size
|
1.0 GB
|
|
Memory Type
|
Unknown
|
|
Video Mode
|
1920 x 1080 x 4294967296 colors
|
|
Current Refresh Rate
|
60 Hz
|
|
Driver Version
|
20.19.15.4624
|
|
Driver Date
|
3/8/2017
|
|
Monitor
|
|
Name
|
Default Monitor
|
|
Screen Height
|
1440
|
|
Screen Width
|
3440
|
|
Status
|
OK
|
Installed on, and working:
|
Overall
|
|
General
|
|
Operating System
|
Microsoft Windows 10 Home
|
|
Central Processor
|
Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz
|
|
User Name
|
Jaqi
|
|
Graphics
|
|
Video Adapter
|
NVIDIA GeForce GTX 860M
|
|
Video Memory
|
2.0 GB
|
|
Screen Resolution
|
3440 x 1440
|
|
Display device count
|
2
|
|
(Main)Device name
|
Intel(R) HD Graphics 4600
|
|
Screen Resolution
|
3440*1440
|
|
Device name
|
Intel(R) HD Graphics 4600
|
|
Screen Resolution
|
3440*1440
|
|
Storage
|
|
Total Memory
|
31.9 GB
|
|
Free Memory
|
28.8 GB
|
|
Total Hard disk
|
2328.1 GB
|
|
Free Hard disk
|
1933.5 GB
|
|
I/O
|
|
Mouse
|
HID-compliant mouse
|
|
Keyboard
|
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
|
|
Operating System
|
|
Computer System
|
|
Computer Name
|
ASUS-JMS
|
|
User Name
|
Jaqi
|
|
Organization
|
N/A
|
|
Operating System
|
|
OS Name
|
Microsoft Windows 10 Home
|
|
OS Version
|
10.0.18363
|
|
Product ID
|
00326-10000-00000-AA554
|
|
System Up Time
|
6/20/2020 10:09:28 AM
|
|
Internet Explorer Version
|
11.900.18362.0
|
|
Microsoft DirectX Version
|
DirectX 12
|
|
OpenGL Version
|
10.0.18362.387 (WinBuild.160101.0800)
|
|
Registry
|
|
Maximum Size
|
4095 MB
|
|
Current Size
|
118 MB
|
|
Status
|
OK
|
|
Processor & Motherboard
|
|
Central Processor
|
|
CPU Name
|
Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz
|
|
Number of logical processors
|
8
|
|
Code Name
|
N/A
|
|
Manufacturer
|
GenuineIntel
|
|
Current Clock Speed
|
2501 Mhz
|
|
Max Clock Speed
|
2501 Mhz
|
|
Voltage
|
1.2V
|
|
External Clock
|
100 Mhz
|
|
Serial Number
|
|
|
CPU ID
|
Intel64 Family 6 Model 60 Stepping 3
|
|
Socket Designation
|
SOCKET 0
|
|
CPU Internal L2
|
1024 KB
|
|
CPU Internal L1
|
256 KB
|
|
CPU Internal L3
|
6144 KB
|
|
Motherboard
|
|
Model
|
G751JM
|
|
Manufacturer
|
ASUSTeK COMPUTER INC.
|
|
Serial Number
|
|
|
BIOS Name
|
G751JM.204
|
|
BIOS Vendor
|
American Megatrends Inc.
|
|
SMBIOS Version
|
G751JM.204
|
|
BIOS Date
|
6/25/2014
|
|
BIOS Features
|
|
PCI is supported
|
Yes
|
|
BIOS is Upgradable (Flash)
|
Yes
|
|
BIOS shadowing is allowed
|
Yes
|
|
Boot from CD is supported
|
Yes
|
|
Selectable Boot is supported
|
Yes
|
|
BIOS ROM is socketed
|
Yes
|
|
EDD (Enhanced Disk Drive) Specification is supported
|
Yes
|
|
Int 13h - 5.25 /1.2MB Floppy Services are supported
|
Yes
|
|
Int 13h - 3.5 / 720 KB Floppy Services are supported
|
Yes
|
|
Int 13h - 3.5 / 2.88 MB Floppy Services are supported
|
Yes
|
|
Int 5h, Print Screen Service is supported
|
Yes
|
|
Int 9h, 8042 Keyboard services are supported
|
Yes
|
|
Int 14h, Serial Services are supported
|
Yes
|
|
Int 17h, printer services are supported
|
Yes
|
|
ACPI supported
|
Yes
|
|
USB Legacy is supported
|
Yes
|
|
Smart Battery supported
|
Yes
|
|
Memory Device
|
|
Memory Resource
|
|
Total Memory
|
31.9 GB
|
|
Used Memory
|
3.1 GB
|
|
Free Memory
|
28.8 GB
|
|
Memory Usage
|
9%
|
|
Physical Memory
|
|
Memory Bank
|
BANK 0
|
|
Description
|
Physical Memory 0
|
|
Device Locator
|
ChannelA-DIMM0
|
|
Capacity
|
8.0 GB
|
|
Speed
|
1600 Mhz
|
|
Manufacturer
|
Kingston
|
|
Data Width
|
64 bit
|
|
Memory Type
|
EISA
|
|
Form Factor
|
SODIMM
|
|
Physical Memory
|
|
Memory Bank
|
BANK 1
|
|
Description
|
Physical Memory 1
|
|
Device Locator
|
ChannelA-DIMM1
|
|
Capacity
|
8.0 GB
|
|
Speed
|
1600 Mhz
|
|
Manufacturer
|
Hynix/Hyundai
|
|
Data Width
|
64 bit
|
|
Memory Type
|
EISA
|
|
Form Factor
|
SODIMM
|
|
Physical Memory
|
|
Memory Bank
|
BANK 2
|
|
Description
|
Physical Memory 2
|
|
Device Locator
|
ChannelB-DIMM0
|
|
Capacity
|
8.0 GB
|
|
Speed
|
1600 Mhz
|
|
Manufacturer
|
Kingston
|
|
Data Width
|
64 bit
|
|
Memory Type
|
EISA
|
|
Form Factor
|
SODIMM
|
|
Physical Memory
|
|
Memory Bank
|
BANK 3
|
|
Description
|
Physical Memory 3
|
|
Device Locator
|
ChannelB-DIMM1
|
|
Capacity
|
8.0 GB
|
|
Speed
|
1600 Mhz
|
|
Manufacturer
|
Hynix/Hyundai
|
|
Data Width
|
64 bit
|
|
Memory Type
|
EISA
|
|
Form Factor
|
SODIMM
|
|
Drives
|
|
Disk Drives
|
|
Name
|
WDC WD10JPVX-75JC3T0
|
|
Media Type
|
Fixed hard disk media
|
|
Capability
|
931.5 GB
|
|
Interface Type
|
IDE
|
|
Partitions
|
1
|
|
Total Cylinders
|
121601
|
|
Total Heads
|
255
|
|
Total Sectors
|
1953520065
|
|
Total Tracks
|
31008255
|
|
Tracks Per Cylinder
|
255
|
|
Bytes Per Sector
|
512
|
|
Sectors Per Track
|
63
|
|
S.M.A.R.T Support
|
Yes
|
|
Disk Drives
|
|
Name
|
Seagate BUP Slim SCSI Disk Device
|
|
Media Type
|
External hard disk media
|
|
Capability
|
931.5 GB
|
|
Interface Type
|
SCSI
|
|
Partitions
|
1
|
|
Total Cylinders
|
121601
|
|
Total Heads
|
255
|
|
Total Sectors
|
1953520065
|
|
Total Tracks
|
31008255
|
|
Tracks Per Cylinder
|
255
|
|
Bytes Per Sector
|
512
|
|
Sectors Per Track
|
63
|
|
S.M.A.R.T Support
|
Yes
|
|
Disk Drives
|
|
Name
|
Samsung SSD 850 EVO 500GB
|
|
Media Type
|
Fixed hard disk media
|
|
Capability
|
465.8 GB
|
|
Interface Type
|
IDE
|
|
Partitions
|
3
|
|
Total Cylinders
|
60801
|
|
Total Heads
|
255
|
|
Total Sectors
|
976768065
|
|
Total Tracks
|
15504255
|
|
Tracks Per Cylinder
|
255
|
|
Bytes Per Sector
|
512
|
|
Sectors Per Track
|
63
|
|
S.M.A.R.T Support
|
Yes
|
|
IDE Controller
|
|
Name
|
Intel(R) 8 Series Chipset Family SATA AHCI Controller
|
|
Manufacturer
|
Intel Corporation
|
|
Status
|
OK
|
|
Display
|
|
Video Adapter
|
|
Name
|
NVIDIA GeForce GTX 860M
|
|
Video Processor
|
GeForce GTX 860M
|
|
Manufacturer
|
NVIDIA
|
|
Video Architecture
|
VGA
|
|
DAC Type
|
Integrated RAMDAC
|
|
Memory Size
|
2.0 GB
|
|
Memory Type
|
Unknown
|
|
Video Mode
|
3440 x 1440 x 4294967296 colors
|
|
Current Refresh Rate
|
49 Hz
|
|
Driver Version
|
26.21.14.4587
|
|
Driver Date
|
4/3/2020
|
|
Video Adapter
|
|
Name
|
Intel(R) HD Graphics 4600
|
|
Video Processor
|
Intel(R) HD Graphics Family
|
|
Manufacturer
|
NVIDIA
|
|
Video Architecture
|
VGA
|
|
DAC Type
|
Internal
|
|
Memory Size
|
1.0 GB
|
|
Memory Type
|
Unknown
|
|
Video Mode
|
3440 x 1440 x 4294967296 colors
|
|
Current Refresh Rate
|
49 Hz
|
|
Driver Version
|
20.19.15.5126
|
|
Driver Date
|
1/21/2020
|
|
Monitor
|
|
Name
|
Default Monitor
|
|
Screen Height
|
1152
|
|
Screen Width
|
2752
|
|
Status
|
OK
|
2).
SP Version: Version 10 (c) 2020 Stardock Software (Downloaded from link when I purchased last night).
SP File Name: SoundPackager10-fs-setup_sd
3). Did you installed SP in its default directory? YES. It is in my C: Drive Program Files (x86) Folder, Stardock Folder along with IconPackager Folder and CursorFX Folder
4). Information on System specially Anti Virus and/or security software installed. None that should have interfered with it. (same on both systems and it installed correctly on the ASUS, but not the Lenovo).
Stardock Forums
