I have some questions about my payment

from Stardock Forums
The name I used to pay is 1 idoet  ，the E-mail is: [email protected] (edited)

I used Alipay to pay for deskscapes10 once when I was not logged in, but the browser did not jump to the interface, and then I refreshed it once again. As a result, I still have this product in my shopping cart and did not send an activation code to my electronic mailbox .

And when I try to buy this again, my mailbox can still be purchased, but I have already paid once.
 
so,I need you to send a new key to my email and add the purchased information of this product to my email
 
Edited : Please do not post your private information on public forum.
deskscapes
16,433 views 12 replies
Reply #2 from Stardock Forums Top

sorry,I followed your suggestion, but it still does not solve my problem.

When I accessing my products through email The system will display:

Account Lookup Failure

And when I purchased this product, I did not register an account,so I can't use the second method.

I still need you to help me solve this problem

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Hello again,

Please raise a support ticket here http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Make sure to include all details on the purchase there. And Support will help you from there.

Thank you,

Basj
Stardock Community Assistant.

 

Reply #4 from Stardock Forums Top

I once submitted it once, but when I saw the message in the email, it felt like asking me to go to the forum to find the relevant person to solve it, but now you have to submit a ticket, I do n’t know what to do, the copy I submitted How long can the work order be answered? Is the reply pushed to my account or my email?

Reply #5 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Can you please deal with it as soon as possible, my trial date of this software is only 2 days left

Reply #8 from Stardock Forums Top

Please post the ticket number.

Sean Drohan
Stardock Support Manager

Reply #9 from WinCustomize Forums Top

Quoting sdRohan, reply 8

Please post the ticket number.

Sean Drohan
Stardock Support Manager
End of sdRohan's quote

This was from 10 months ago Sean.

Reply #10 from Stardock Forums Top

Quoting LightStar, reply 9

This was from 10 months ago Sean.
End of LightStar's quote

Hmmm... it showed up as new for me...  Or I traveled in time... I am going with the latter ;)

Sean Drohan
Stardock Support Manager

Reply #11 from Stardock Forums Top

Quoting Passpartu, reply 11

I noticed a frequent problem that the confirmation key does not come to the mail, although I will ask 20 times to re-send it.
End of Passpartu's quote

Hello,
Sorry to hear you are having issues. Please try this guide to get to your product and key https://forums.stardock.com/484254/getting-your-products-and-keys

Thank you,

Basj
Stardock Community Assistant.