Just bought and now it's not working properly!

from Stardock Forums

Hello

I just bought the product.

For some reason it will randomly stop working, I checked all the settings and they all appear to be fine. It is set to only pause when a full window is being used, i checked this by going in to a program and out, it worked as it should have.

However, for some after a short period of time, the animation will just stop and the image will become static

deskscapes
13,651 views 15 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

What is your Computer or laptop make up ?

version of Windows ( full version ) ?

Can you post links to the dreams giving you issues for testing .

 


AzDude
Stardock Community Assistant

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

I am having a running problem with Dreamscapes. My config is Window 10, Intel I7-7700K 4.2 G Geforce GTX 1060 6GB. 2montitors Deskscapes freezes on one monitor or both within an hour or two after every reboot.  Screen motion within minutes will get jerky and finally freeze. This will occur on every background and does not matter if both monitors are the same or have different backgrounds. 

Reply #4 from WinCustomize Forums Top

What resolutions are the 2 Monitors running ?

and is your Scaling running at 100 % 

Reply #6 from Stardock Forums Top

Managed to have solved this issue, it appears that there was a setting for "smoothing" i made sure that was turned off and so far i have not had any issues, its been over 12 hours . However, under the random feature, it was set to rotate under certain " hours " . ie every 4 hours, now i have seen 2 rotations , but nothing else. The time has elapsed and no changes have been made to the background.... 

Reply #7 from Stardock Forums Top

Can confirm that it does not change on time as it should do, if however i reboot, it will then change to the next screen in the cycle. 

Reply #8 from Stardock Forums Top

Okay can also confirm, that what i thought fixed it, did not, it has stopped animating the live wallpaper again and has just turned to a still version. 

Reply #9 from Stardock Forums Top

And just to add, ending the application and re starting it makes 0 difference, even though the app will work and open, it does not apply a new screen saver. Only fix is to restart the whole pc....

Reply #10 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Must try Reply #5 test and report back please.


AzDude
Stardock Community Assistant

Reply #11 from Stardock Forums Top

Okay will do that now, also, weird thing, might mean something to you, I went back in the application and rather than click on apply to all monitors i did to monitor 1, that somehow made it work, then i had to do apply all monitors afterwards.

 

However, the issue of random cycling and randomly stopping animated paper still exists . Trying your step right now

Reply #12 from WinCustomize Forums Top

Another question are you using Display Fusion ?

If so shut it down .

Reply #13 from Stardock Forums Top

Nope not using anything.

 

Actually , what is the process in getting a refund, i only bought this 1-2 days ago, i have found something else which is working flawlessly and dont want to  spend my time going through sequences to eliminate problems. thank you for your help though

Reply #15 from Stardock Forums Top

I change the GPU to maximum performance and that corrected problem with jerky motion and freeze.