Start10 is not associated with this account

but it shows up under order history

March 19, 2020 6:54 AM from

Stardock Forums

I'm trying to reinstall and activate Start10 that that I bought back in 2016.

When trying to activate I get the message "email address not valid for the product key".

If I try to activate with my account it says "Start10 is not associated with this account".

When I request a list of product keys - Start10 does not appear on the list sent to me by email.

HOWEVER - Start10 does appear under my order history.

Anyone know what's going on here?

944 views 1 replies

Reply #1 March 19, 2020 7:14 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise a support ticket here : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Please include all relevant information in it.

Thanks you.

Basj,
Stardock Community Assistant.

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