Multiplicity Issue

from Stardock Forums

Hi Stardock Support.

We have been using Multiplicity 2.02 for over 5 years now and 3 weeks ago we have started having issues activating new installs.  We receive the below error message if we try to activate any new installs.  The activation is via a direct internet connection.  Can you please check and advise on what the issue might be. 

If we try to activate via the offline option it seems to work but the functionality to move the mouse to multiple screens doesn't work.

Many Thanks,

Gareth Makin

multiplicity
3,275 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I dont show an account under the email your posting under.  Can you please place a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

Sean Drohan
Stardock Support Manager

Galactic Civilizations III
Reply #3 from Stardock Forums Top


We have been using Multiplicity 2.02 for over 5 years now and 3 weeks ago we have started having issues activating new installs.  We receive the below error message if we try to activate any new installs.  The activation is via a direct internet connection.  Can you please check and advise on what the issue might be. 
End of quote

 

We did find an issue with an expired cert on one of our servers that could have been the cause of your failed activation attempt.  Please retry activation again, hopefully it will work now.