Mouse Locks Up When Launching Tiles (Event Name: BEX64)

Error BEX64

from Stardock Forums

I recently purchased "Object Desktop" which included many different applications.  I am having trouble with "Tiles."  At first the program worked great; however, today I tried to paste a link to my G-mail from Google Chrome Apps tab in Mozilla Firefox. 

 

When the program launches and appears on my desktop, I get the follow error message (BEX64).  The mouse locks up and I have to shut down my computer.  I tried to reinstall the software and I still continue to get the same problem.

 

 

 

2,624 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall step mentioned here : https://forums.stardock.com/485902/tiles-support-faq#reinstalling

Just make sure to re-download the latest version from your account. Reinstall it after the purge boot. And reboot again after the install. Retest it and report back.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I downloaded the Purge Tiles file and installed.  I then got a message:  RegSvr32 - This module "c:\ProgramFiles|ObjectDesktop\Tiles|Tiles.dll" failed to load. 

 

I pressed the enter key a few times and it seemed to do something behind the scene in DOS.  I reinstalled the "Tiles" software and launched it.  It now works great!  Thank you -

Star Control: Origins
Reply #3 from Stardock Forums Top

I forgot to ask a question.  Do you know why I was getting the the error message and my mouse locked up?  If I need to reinstall this software again, will I need to reinstall the Tiles.dll file as well?

Reply #4 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Quoting gorflex69, reply 3

I forgot to ask a question.  Do you know why I was getting the the error message and my mouse locked up?  If I need to reinstall this software again, will I need to reinstall the Tiles.dll file as well?
End of gorflex69's quote

It sounds like a one off that reinstalling fixed.

Sean Drohan
Stardock Support Manager