Secondary Computer asks for activation

from Stardock Forums

I've got a Multiplicity license and everything works great with my multiple computers except for one. That computer after installing the software and saying it will be a secondary immediately pops up a message saying it needs to be activated.  When I go in the about box of any of the other secondaries there is no "Change License" button. On this secondary it shows a "Change LIcense..." button.  The only thing that I noticed that seems to possibly related is that this machine had steam on it and I've seen the steam application pop up after the install. I've never installed Multiplicity via steam.

What can I do here?  (I also tried a complete uninstall including the wipe .bat and no luck)

 

multiplicity
5,335 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

On that Secondary, do the purge again:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Also make sure to uninstall it from Steam after.

Reboot (important) and reinstall the version from your account page:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Support Manager

CursorFX - Customize your Windows cursor
Reply #3 from Stardock Forums Top

It seems to be fixed now. For anyone else with this problem this is what I did.

1) Uninstalled Steam - Rebooted

2) Uninstalled Multiplicity - Rebooted

3) Ran the purge batch file as Admin - Rebooted

4) Installed my product as a secondary

When it asked if I was a primary or secondary another window popped up telling me my product had expired. This time I simply closed that box.

After all this the "Change License..." button was now gone from the about box.