Doesn't recognize I have pro version

from Stardock Forums

When I try to attach a third computer an error pops up stating that Multiplicity Pro only allows 2 computers to be connected and gives a button to upload to Multiplicity Pro. I have a pro license and in the about it states pro and i have the latest version.

multiplicity
5,401 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

Sound like it might be a bad install ,

Would you Please do this PURGE: https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Reboot and ReInstall the latest version from your account Reboot and test .

Report back here results please .

 

AzDude
Stardock Community Assistant

Ashes of the Singularity II
Reply #4 from Stardock Forums Top

The Purge link takes you to the download for the Purge .bat file

download that and run it to do the Purge .

but you say the connection was reset , so it's workng ?

Reply #6 from WinCustomize Forums Top

Quoting johnjohnson5, reply 5

http://sd.stardock.com/zubaz/apps/Purge_MP.bat    this link doesn't work
End of johnjohnson5's quote

When you click on the link , Click on Save File ..

then click and run the Purge file .

Is that what your doing or tried ?

Try a different browser ?

 

Reply #8 from Stardock Forums Top

Could be a sever down issue , stay tuned .

 

Reply #9 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

There is a 'change license' option on the about tab:

Sean Drohan
Stardock Support Manager