Activation email sent to an address that doesn't exist

August 20, 2019 10:21 AM from

I have an old account with an email address that is no longer active

If I log in with that email address and my password Stardock is asking for activation in an email I cannot receive. The same thing happens on wincustomize.com. So I am stuck in a loop.

Also I cannot merge the two accounts, because an activation email is sent to a no longer used email address.

How can this be solved?

1,961 views 3 replies

Reply #1 August 20, 2019 10:35 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try these : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Please let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 August 20, 2019 1:10 PM from

Stardock Forums Top

Thank you, issue very quickly resolved by your support manager!

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Reply #3 August 20, 2019 8:28 PM from

Stardock Forums Top

Great, glad it get resolved.

Thank you,

Basj
Stardock Community Assistant.

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