Windows 10 1903 update - No mouse control now of secondary machine

from Stardock Forums

My laptop and desktop have recently updated to Windows 10 1903, Multiplicity was connecting and working correctly before the update, but after I can see the laptop (secondary) screen on my Desktop but I have no mouse control (of the secondary machine).

I've also noticed that I get a notification message if I try to click on the KVM screen (on my main machine):

Connection to "secondary machine name" has been lost due to a communication error. Multiplicity will try to reconnect in the background.

The screen display remains up and working at all times though - just no mouse control from the main machine at all. 

Any ideas would be appreciated

multiplicity
5,027 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try to refer to this : https://forums.stardock.com/486104/multiplicity-support-faq#mousestuck

and this : https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues

Let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hi Basj,

Thanks for the reply...I tried the various items in your links and nothing fixed the problem.

I ended up uninstalling the windows update and it's all now working correctly again. 

Andrew 

Elemental: Reforged
Reply #3 from Stardock Forums Top

Great to know you solve it but still, I have forwarded your problems to the Stardock Support team for their review on the matter. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

This was more related to your issue:

https://forums.stardock.com/486104/multiplicity-support-faq#movemousesecondary

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Hi Sean

Yes, I saw that note previously and tried turning off the firewall. Unfortunately it made no difference and I still had no mouse control of the secondary machine.

Cheers
Andrew