Account merged nickname

from Stardock Forums

Hello!
I have a problem. Help me please.
I had an account [email protected] with the nickname lostprey.
I wanted to change the mail in my account, but the verification letter did not arrive. At the forum I was advised to create a new account and combine with the old one.
I did like this:
1. On old account [email protected] with nickname lostprey i changed the nickname to lostprey2.
2. Created a new account with  [email protected] with nickname lostprey.
3. Merged accounts so that only a new one remains. Nick lostprey and mail [email protected] displayed correctly. But now (some weeks later) I see the nickname from the old (merged) account in the new account.
And when I try to change the nickname, I see an inscription that he is busy.
What should I do to set a nickname lostprey?
Access to the new and old mail is, I can confirm the property, if necessary.
Thanks!
Your products are great!

1,814 views 1 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

You should not post your email address in a public forum

for that reason they were blacked out .

To merge from an old account to a new account use this link https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

For account management this link https://store.stardock.com/myaccount

Report back here if further issues .

 

 

 


AzDude
Stardock Community Assistant