Multiplicity not working when PC "A" is the primary but does work when PC "B" is the primary

PC "A" running Win 7 - PC "B" running Win 10

from Stardock Forums

Hello, I've been running Multiplicity for several years on different computers. I have 2 licenses for Multiplicity and have each computer (PC "A" and PC "B") setup with a license. When I run PC B (Win 10) as the primary and PC A (Win 7) as the secondary, Multiplicity works just fine. When I reverse it; PC A is the primary and PC B is the secondary, the two machines don't connect. When I run a ping request from PC A to PC B, the request times out. I originally thought it could be related to my router, so I replaced the router. But the problem persists.

Can you provide any help for me?

Thanks,

Randal

2,514 views 2 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

When I run a ping request from PC A to PC B, the request times out.
End of quote

If pings are timing out, that would be an issue before MP is even involved (an IP issue).  If you are using a VPN on either PC, that could be a reason.  Also testing with any / all AV products disabled would be prudent.  

Sean Drohan
Stardock Support Manager

Sins of a Solar Empire II