My activation code no longer works !

from Stardock Forums

I have bought Fences2 somes years ago, i used it without problem since i bought it. But, on starting july, the licence key don't work anymore.

It ask me to buy it again !

I have tried to send many messages to support... but there is no replies.

My mail address: [email protected]

Order number: 3472856

Date: 4/23/2015 3:29:01 AM

I just want to have a working activation key.

Regards,

Gaël

3,537 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Your email should not be posted in a public forum. it was blacked out.

Are you using Fences 2 or trying to use Fences 3 .

Fences 3 you will have to buy the upgrade and get a new Lic.


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

It's Fences2 ... it was working fine for many years. No upgrade. 

When i go to my account, i can't see my purchase anymore.

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

It is under your g.r******@gmail.com account.

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting AlisaTomson, reply 5

Yes, I had the same problem at first

Then activation code was resent
End of AlisaTomson's quote

You have no products under your usa***********@gmail.com account, please us the below to find out under what email address you do have any registration under:

https://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Support Manager