SOLVED "The email address is not valid" error when trying to activate products.

Solved

from Stardock Forums

Hi,

Getting a "The email address is not valid" error when trying to activate products from Object Desktop. I know the email is "valid" as I'm signed in with it here and also at the Stardock store website as it is the email registered to my account.

 

4,313 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Is this the email address you used to buy the product ?

You might even of typed in a wrong letter .

 

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Yep same email and I copy and pasted the address, As I stated I am signed into both the store and this support site with the email address so it should be fine. I suspect they may have to manually add the email domain to their accepted list as it is a anonymous address added to my main email account.

Your "wrong letter" has given me the idea to try and type the email in manually as some systems/sites do not like copy and paste so I'll give that a try.

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Yep, typing the email address in manually worked. Guess it did not like the copy and paste.

Thanks for the assist in getting this solved.

I also suspect you are the same AzDude that makes all the dreamscapes so thanks for those as well I use quite a few of them.

I'll change the thread title with the "Solved" addendum.

Reply #4 from Stardock Forums Top

Hello,

Glad to hear you solved it .

and Yea I'm the Dream Maker ...

 


AzDude
Stardock Community Assistant