Since Purchase
Stardock Forums
Hi folks,
Loved the product during 30 day trial, and have no become dependent on it.
So am very very annoyed now.
30 day trial ended, purchased product and now it won't work.
Multiplicity disconnected on Primary PC and can't reconnect it. Have been trying things for hours.
Submitted a ticket - WPD-752-52374
Any suggestions appreciated
Hello,
Sorry to hear you are having issues. Please have a look at this : https://forums.stardock.com/486104/multiplicity-support-faq#connectionissues
Let us know if you still need our assistance.
Basj,
Stardock Community Assistant.
I have been through that page of support and faq
I'm not a programmer so some of it is hard to follow
I'm quite angry to be honest, no trouble at all through the 30 day trial, pay to continue, and now it won't work at all
When i go into the settings of my secondary laptop and click on the green tick, i get the message "Failed - Multiplicity was able to connect to the computer, but your encryption key setting is incorrect. The key must be the same."
I haven't changed anything, and they do match. I haven't touched encryption key settings, as I haven't a clue what they are.
Multiplicity Disconnected !
I am sorry, I am not Multiplicity user, so I can't help much. But, I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
Please try this on each PC that MP is installed on:
https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling
Sean Drohan
Stardock Support Manager
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