Deskscapes 10 can't find windows 10 backgrounds or themes

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,

Basj,

Stardock Community Assistant

Hello,

Please try purge and reinstall step :https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Make sure to redownload DS10 and reboot after the installation. 

Thank you,

Basj,

Stardock Community Assistant 

Hi,

Sorry, but it didn't work. I have installed Deskscapes 8 in the meantime. At leaast it works.

Hello,

Sorry to hear you are having trouble.

What exactly does that mean, that it cant find a specific type or location, and that it can find some others - or no - DS10 does not show any at all?

If it is the former, that it is just some locations, make sure you have DS10 looking in the same folders (ones you may added yourself) for DS8:

If that still fails, post a screenshot (video is even better) of what you are seeing when clicking on certain Categories (the ones that fail and the ones that do not.

Sean Drohan
Stardock Support Manager

Hi,

As you see Deskscapes won't display Windows 10 background, nor any backgrounds on my computer including dreams from folders on my c: drive. It displays online images though.

Jeffrey Donnelly

Hello,

Would like to see your DS10 setting on folders. Just click on that green "Manage folders" button and screen capture it and post it here.

Thank you,

Basj,

Stardock Community Assistant

Done as requested.

And screenshot on this one. The 3 line menu. Specially the one in that redbox

Thank you,

Basj,

Stardock Community Assistant

As requested.

Thank you. And I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. Since its now weekend, will need to wait until Monday for feedback from them. We appreciate your feedback and patience. 

Thanks

Basj

Stardock Community Assistant.

Please try this the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

Basj,

Stardock Community Assistant

Hi,

SFC /scannow didn't turn any problems and dism.exe /online /Cleanup-Image /CheckHealth didn't show any problems either.

I can't understan why Deskscapes 8 works OK with my computer and Deskscapes 10 doesn't.

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

If you download any of them, do they show locally in the 'Downloaded' category?

Sean Drohan
Stardock Support Manager

Hi,

I can download online background in Deskscapes 10 but nothing shows in the local download category. It just states that 'No suitable backgrounds have been found  in this folder.

Hi,

I have just updated Windows 10 to 1809 and deskscapes is now working as it should. No problem anymore.

Jeffrey Donnelly

Hi, I got the same error, I can´t view windows default wallpapers and also my local folder, I have windows 10 version 20H2 installed in my computer, How can I solve it?. 

Hello,
Sorry to hear you are having issues. Please follow the steps suggested before and see if it help. Report back here.

Thanks
Basj,
Stardock Community Assistant.

Hi,

I applied the SFC /scannow and now it works fine.

Thanks.

Great, glad it does.

Thank you,

Basj,
Stardock Community Assistant