Purchased but does not appear

from Stardock Forums

I recently purchased Object Desktop but have received no emails saying I did and when I login to my account it does not show the purchase in the history and it says I am not subscribed in the actual application. How do I enter the serial number I received on the web page when I purchased the software (good thing I remembered to save the key)? Or how many hours does it take for the purchase to go through the system?

17,633 views 7 replies
Reply #1 from WinCustomize Forums Top

ObjectDesktop is a suite of apps. Not just one.  If your apps aren't in your Downloads page at Stardock, then try downloading ObjectDesktopManager, use your serial/login there to get your apps.

 

Well, if you have the serial, just install the product, it will ask for serial. Put it in and you're good.

If by chance it doesn't ask for the serial, open the product, go to "about", choose activate. Put in serial.

Reply #2 from Stardock Forums Top

Hmm I bought the object desktop bundle using the coupon code it provided, says I was eligible as I had Fences 2.0 so rather than just upgrading to 3 I bought the full bundle for a little more. So confused right now, figure Ill just give it several hours for my account to update or something at the moment.

Sins of a Solar Empire II
Reply #3 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #4 from WinCustomize Forums Top

Hello,

Sorry to hear you are having trouble.

It is very likely that you purchased it under a different email as it is not under the email that is associated with muaddib912.  Private Message me any other email addresses you use and Ill merge the accounts.

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Quoting muaddib912, reply 5

Message sent.

Cheers.
End of muaddib912's quote

I merged your accounts, you should be good now.

Sean Drohan
Stardock Support Manager