Poor Customer Contact Options

I am an existing customer of Stardocs and have Fences.  I just ordered Tiles over 1 hour ago using a credit card, and my card was charged.  I received an email from "fraud" asking to verify my order with some information. I provided a response.  It's been over 1 hour, my card was charged, and I have not received any further confirmation or otherwise on downloading the softer I purchased. 

Trying to contact via the listed telephone numbers is impossible: there's no one answering and it's pretty clear the company does not want to be involved in direct communication with customers.

I would appreciate that if management reads these posts to consider how poorly this kind of arrangement reflects on a company.  

In any case, if management reads this I'd like to know where my download link is.