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Multiplicity [Copying] seems to be crashing on Win 10

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Multiplicity [Copying] seems to be crashing on Win 10

When switching to the secondary machine

from Stardock Forums

We are seeing an issue with Multiplicity (version 3.44) on Windows 10.  Both the primary and secondary have Windows 10 installed.  Both machines are on the same subnet on a private domain.  The set up was working fine before upgrade the primary machine from Windows 7 to Windows 10.  We deactivated the license on the old machine and activated it on the new.  Now the application is crashing when you move from the primary to the secondary.  The mouse makes it about an inch into the monitor on the secondary, then the app crashes on the primary.  The cursor then disappears on the primary, and you can't bring it back without locking the primary and unlocking it.  The event viewer shows the following during these events:

Faulting application name: Multipl2.exe, version: 3.0.0.0, time stamp: 0x52af40db

Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0xfe852bc4

Exception code: 0xc0000374

Fault offset: 0x000d8499

Faulting process id: 0x2880

Faulting application start time: 0x01d4c2f6ba1f5bba

Faulting application path: C:\Program Files (x86)\Stardock\Multiplicity\Multipl2.exe

Faulting module path: C:\windows\SYSTEM32\ntdll.dll

Report Id: 32ddf2fd-7a7b-421b-8ff3-729686a1c23c

Faulting package full name: 

Faulting package-relative application ID: 

 

I have tried uninstalling and reinstalling multiplicity on both machines.  I tried connecting directly to the IP of the secondary as opposed to the hostname.  I confirmed that the multiplicity ports were open on both machines.  Does anyone else have any thoughts on this?  Typically, if Multiplicity stops worked, restarting the services makes it work again, but that is not happening in this case.  

Thanks,

Max

 

multiplicity
36,370 views 50 replies
Reply #26 from Stardock Forums Top

Quoting aliasocracy, reply 25

I am receiving the same error on Windows 11 PCs. Mine seems to be related to syncing clipboards. If I copy an image to clipboard from remote and move to master - and move back and forth between the two - it reproduces. It did the same thing with files. I think sometimes I move to fast and flip back and forth before things are able to sync.

End of aliasocracy's quote

That is interesting... If you turn off Window's native clipboard sync, does it still happen?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #27 from Stardock Forums Top

Clipboard sync in Windows is turned off on both PCs already:

 

In the meantime, I have disabled clipboard sharing for images and file formats in Multiplicity:

 

I have yet to have an issue with those two disabled.

SoundPackager - Customize the Windows sound scheme
Reply #28 from Stardock Forums Top

I don't have the Windows Clipboard Syncing enabled, but I'll try disabling file and image sharing in Multiplicity and see if I have any issues.

Reply #29 from Stardock Forums Top

My problem originally started after copying a file between both of my computers which would have been a clipboard. I thought I had all of that turned off in Windows and had disabled them in Multiplicity afterwards cause I had seen reports of issues of it but... I will have time to check tomorrow and see if I missed any locations. I really hope it's something simple like Clipboard. I do use that feature a lot but I'd much rather have the app working than a clipboard.

Reply #30 from Stardock Forums Top

Quoting Vanthil, reply 29

My problem originally started after copying a file between both of my computers which would have been a clipboard. I thought I had all of that turned off in Windows and had disabled them in Multiplicity afterwards cause I had seen reports of issues of it but... I will have time to check tomorrow and see if I missed any locations. I really hope it's something simple like Clipboard. I do use that feature a lot but I'd much rather have the app working than a clipboard.
End of Vanthil's quote

Well, we really would like to find what is common to you all that is causing this, not eliminate valuable features you no doubt all use.

If we could get just one of you to try the clean boot, we can safely assume its a 3rd party app or setting.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #31 from Stardock Forums Top

I was able to get it to happen without the clipboard features checked, but it is a lot less frequent. I attached a debugger prior to it crashing (using Process Explorer) and I was able to capture the following:

 

I was able to do the same procedure, flipping the cursor back and forth with a file copied, and about the time it would crash it gave the: "onecore\net\netprofiles\service\src\nsp\dll\namespaceserviceprovider.cpp(550)\nlansp_c.dll!72FC84C8: (caller: 75F2E326) LogHr(2) tid(4e98) 8007277C No such service is known. The service cannot be found in the specified name space." message.

 

 

Reply #32 from Stardock Forums Top

I disabled shared clipboard in multiplicity and didn't get a crash at all today when I was gaming and alt/tabbing. Will keep playing around with it tomorrow.

Reply #33 from Stardock Forums Top

Quoting falcon2081, reply 32

I disabled shared clipboard in multiplicity and didn't get a crash at all today when I was gaming and alt/tabbing. Will keep playing around with it tomorrow.
End of falcon2081's quote

I still get the Crash with the clipboard gone unfortunately.

Code: asp.net
  1. C:\Windows\system32>ECHO OFF
  3. Will attempt to shut MP service down
  5. The Multiplicity Service service is not started.
  7.  
  9. More help is available by typing NET HELPMSG 3521.
  11.  
  13. Waiting 5 seconds to restart MP...
  15.  
  17. Waiting for 0 seconds, press CTRL+C to quit ...
  19. System error 1058 has occurred.
  21.  
  23. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
  25.  
  27. MP should be good to go now
  29. Press any key to continue . . .

Clean boot + the provided restart script just fails to restart the service. If I had to guess because the clean boot instructions instruct you to turn it off.

Reply #34 from Stardock Forums Top

Quoting aliasocracy, reply 31

I was able to do the same procedure, flipping the cursor back and forth with a file copied, and about the time it would crash it gave the: "onecore\net\netprofiles\service\src\nsp\dll\namespaceserviceprovider.cpp(550)\nlansp_c.dll!72FC84C8: (caller: 75F2E326) LogHr(2) tid(4e98) 8007277C No such service is known. The service cannot be found in the specified name space." message.
End of aliasocracy's quote

I am afraid that does not help us.  The documentation provided details what we need:

https://support.stardock.com/space/SHC/1347321935/Manually+Collecting+Start+Crash+Dumps

Sean Drohan
Stardock Product Lifecycle Manager

Reply #35 from Stardock Forums Top

Quoting Vanthil, reply 33

Clean boot + the provided restart script just fails to restart the service. If I had to guess because the clean boot instructions instruct you to turn it off.
End of Vanthil's quote

Quoting Vanthil, reply 33

Clean boot + the provided restart script just fails to restart the service. If I had to guess because the clean boot instructions instruct you to turn it off.
End of Vanthil's quote

That is not why it failed, Vanthil, it does work if the Service exists and is shut off:

https://cdn.stardock.us/support/uploads/mmc_2023-05-15_09-50-41sdrohan.mp4

Check that the service exists and do it manually if you like:

Sean Drohan
Stardock Product Lifecycle Manager

 

Reply #36 from Stardock Forums Top

I still do not understand what the problem is, I reinstalled everything and I still have no solution.

Reply #37 from Stardock Forums Top

Quoting R-Carmona, reply 36

I still do not understand what the problem is, I reinstalled everything and I still have no solution.
End of R-Carmona's quote

I am afraid you have not provided enough information to help you.  Please review this thread to understand what is needed.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #38 from Stardock Forums Top

Just wanted to report that Multiplicity is crashing on my host computer (Windows 10) as of today. There are no errors or popups telling me what the issue is.

The controlled laptop (Windows 11) seems unaffected but of course it doesn't work without the host. I rebooted both and updated Windows on both but the problem persists. Attempting to relaunch the program on the host PC does nothing, a reboot is required, but it doesn't take long for it to crash. Actually, "disappear" is a more apt description of the problem. Though the processes are still running in Task Manager.

For what it's worth, this is the first time I've ever had issues with the software since I bought it in 2019.

The Event Viewer log says:

Faulting application name: Multipl2.exe, version: 3.0.0.0, time stamp: 0x52af40db
Faulting module name: ntdll.dll, version: 10.0.19041.3155, time stamp: 0x2daa62a8
Exception code: 0xc0000374
Fault offset: 0x000e6d63
Faulting process id: 0x2494
Faulting application start time: 0x01d9ca1950318033
Faulting application path: C:\Program Files (x86)\Stardock\Multiplicity\Multipl2.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c25e2dec-b56f-43f7-bf3b-8b50b056d897
Faulting package full name:
Faulting package-relative application ID:

Reply #39 from Stardock Forums Top

In my case I have not been able to solve it.

I have changed jobs and equipment, before I had W10 and W11 (it failed).

Now with W11 and W11, the pallet holder does not fail, there is no error.

Reply #40 from Stardock Forums Top

Quoting blitzduck, reply 38

Just wanted to report that Multiplicity is crashing on my host computer (Windows 10) as of today. There are no errors or popups telling me what the issue is.
End of blitzduck's quote

Crashing from an action take (copy for example) or just on start?

Is the PC with the crash issue in a work environment \ managed by your place of business?

It is likely obvious why I am asking as if MP has not changed, we need to find out what has.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #41 from Stardock Forums Top

Hi Sean,

Wish I could tell you... as far as I know, once the connection stops, the system tray icon simply disappears when I'd hover over it (on the host PC, which is my personal PC btw!).

Over the weekend I installed "Aida64 Extreme" to set up a PC monitoring screen (which is connected to a small 1280x400 display which is new). 

Nothing else too significant has changed in all the years I've been using MP. I checked Windows Update History logs and the most recent update (of note) was:

Apple, Inc. - USBDevice - 486.0.0.0

Installed on 8/8/2023 (same day the crash first occurred. Also the first time I plugged my work phone into my personal PC)

The other updates are either just Microsoft Defender updates (every other day) or various updates from previous months (not August).

 

Please let me know if there are any useful troubleshooting steps I could try for you.

 

 

 

 

Reply #42 from Stardock Forums Top

Quoting blitzduck, reply 41

Over the weekend I installed "Aida64 Extreme" to set up a PC monitoring screen (which is connected to a small 1280x400 display which is new). 
End of blitzduck's quote

That seems like a good place to start... Uninstalling that.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #44 from Stardock Forums Top

That is regrettably what I wound up doing too after repeatedly wiping and re-installing Multiplicity, and removing other software. For some reason Multiplicity just doesn't seem to work anymore so I quit using it.

Reply #45 from Stardock Forums Top

Quoting blitzduck, reply 43

Well, it cost me $80 CAD and serves a purpose...! I'm just using a physical KVM now.
End of blitzduck's quote

We are not asking you to sacrifice using the app (which can be reinstalled), we just need to see if you still see the issue if it does not exist.

Quoting Vanthil, reply 44

That is regrettably what I wound up doing too after repeatedly wiping and re-installing Multiplicity, and removing other software. For some reason Multiplicity just doesn't seem to work anymore so I quit using it.
End of Vanthil's quote

That is unfortunate but understandable - the process of elimination to find out what setting \ 3rd party app is preventing MP from functioning correctly can take time. However, if you ever do take the time to work through it and find out what was the cause, we would be very interested in your results. 

Sean Drohan
Stardock Product Lifecycle Manager

Reply #46 from Stardock Forums Top

Can anyone who is having this issue confirm they do/don't use MSI afterburner/rivatuner overlay? I was having this exact issue for months with the same symptoms and was just too lazy to look into it, but it hasn't happened for 2 days now (that's quite a while) after ensuring MSI/rivatuner weren't open. It was exclusively 'crashing' multiplicity every time it hooked onto a fullscreen app/game. Those programs are notorious for interfering with other processes anyway.

For the record, I've been using multiplicity (and MSI) flawlessly for years and this issue just came up all of the sudden 2-3 months ago, and it is 100% reproducible every time I open a game with MSI overlay also running it crashes multiplicity right away.

Also I have tried uninstalls/purge as well,and various setting tweaking, this doesn't seem to be fixable as far as I can tell.

Perhaps its not exclusive to these programs, but the symptoms were so identical (system tray icon disappears, services stay in task manager) it seems weird for it to not have the same cause, so I'd suggest looking for programs that have overlays

Reply #47 from Stardock Forums Top

Quoting lavaraba, reply 46

Can anyone who is having this issue confirm they do/don't use MSI afterburner/rivatuner overlay? I was having this exact issue for months with the same symptoms and was just too lazy to look into it, but it hasn't happened for 2 days now (that's quite a while) after ensuring MSI/rivatuner weren't open. It was exclusively 'crashing' multiplicity every time it hooked onto a fullscreen app/game. Those programs are notorious for interfering with other processes anyway.

For the record, I've been using multiplicity (and MSI) flawlessly for years and this issue just came up all of the sudden 2-3 months ago, and it is 100% reproducible every time I open a game with MSI overlay also running it crashes multiplicity right away.

Also I have tried uninstalls/purge as well,and various setting tweaking, this doesn't seem to be fixable as far as I can tell.

Perhaps its not exclusive to these programs, but the symptoms were so identical (system tray icon disappears, services stay in task manager) it seems weird for it to not have the same cause, so I'd suggest looking for programs that have overlays
End of lavaraba's quote

This is very interesting and we are VERY happy you shared this, lavaraba. We would really like to hear from others if this too was the case for them.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #48 from Stardock Forums Top

Quoting lavaraba, reply 46

Can anyone who is having this issue confirm they do/don't use MSI afterburner/rivatuner overlay? I was having this exact issue for months with the same symptoms and was just too lazy to look into it, but it hasn't happened for 2 days now (that's quite a while) after ensuring MSI/rivatuner weren't open. It was exclusively 'crashing' multiplicity every time it hooked onto a fullscreen app/game. Those programs are notorious for interfering with other processes anyway.

For the record, I've been using multiplicity (and MSI) flawlessly for years and this issue just came up all of the sudden 2-3 months ago, and it is 100% reproducible every time I open a game with MSI overlay also running it crashes multiplicity right away.

Also I have tried uninstalls/purge as well,and various setting tweaking, this doesn't seem to be fixable as far as I can tell.

Perhaps its not exclusive to these programs, but the symptoms were so identical (system tray icon disappears, services stay in task manager) it seems weird for it to not have the same cause, so I'd suggest looking for programs that have overlays
End of lavaraba's quote

 

I actually do use MSI/Riva with the overlay. I can test this sometime this weekend. Definitely would love to get to the bottom of the crashing but I just don't have time to go through everything but I'll try this out and report back.

Reply #49 from Stardock Forums Top

I guess my reply didn't go through, but I can confirm I also use RivaTuner overlay — which matches up exactly with the date I got and installed Aida64 which requires RivaTuner for the FPS monitoring to function.

Reply #50 from Stardock Forums Top

Thanks for responding, msi/Riva are certainly the cause, at least in our cases. No issues after disabling them. Setting detection level to low might help I can try it later


turning the detection level to low isnt enough, you need to add a profile for multiplicity in rivatuner and turn it to none detection. as far as i can tell this works.