Fraudulent activity?

why?

from Stardock Forums

Hello,

why is my order fall into fraudulent activity? i've purchased with my valid mastercard info and i've already given too many my personal info. and how long will this go? almost 12 hours and with no reply/response. What should I do know? anyone can help me?

 

Regards,

11,568 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please note that currently Stardock on its weekends, respond will be a bit late. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello, 4 days without anything heard from anyone. This is frivolity.

Fraudulent activity suspission another unpleasant thing and no one communicate with me. 

i dont wanna continue to buy anything from Stardock under any circumstances anymore and i want to cancel my order. if anything charged to my CC, i'll chargeback it. 

You guys are complete disappointment.

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Reply #3 from Stardock Forums Top

Hello,

Sorry, some problem pushing it to Stardock Support on this problem. I forwarded your problem to Stardock Support. This should be cleared when Stardock Support come on today.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting onuralpoznalbant, reply 2

Hello, 4 days without anything heard from anyone. This is frivolity.

Fraudulent activity suspission another unpleasant thing and no one communicate with me. 

i dont wanna continue to buy anything from Stardock under any circumstances anymore and i want to cancel my order. if anything charged to my CC, i'll chargeback it. 

You guys are complete disappointment.
End of onuralpoznalbant's quote

onuralpoznalbant,

Unlike many companies, we do a lot to make sure our clients are not victims of fraud.  Your order was put in a queue, not to punish you, but to protect you in case it was fraud. 

I can't talk about what logic / reasons that go into what puts an order into the review queue (then frauders would know how to get around our protections) but its automatic - a real person did not just throw you in the queue just because.  Just please know its not punitive, it's a preventative measure to protect clients from unauthorized purchases. 

That said, I have processed your order (did not cancel it) and you should have the receipt / usage instructions now.  If my explanation is not satisfactory to you, please let me know and I will refund it.

I am also sorry for the delay in reviewing the order, we are doing a lot of catching up after our holiday break and the recent weekend.

Kind regards,

----------------
Sean Drohan
Stardock Customer Service Manager